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Credit Controller

6 months ago

Glasgow, United Kingdom IDOX plc Full time

**Credit Controller, Group Finance**

**Glasgow (hybrid working option)**

**About the role**

Are you a motivated and tenacious **Credit Controller** looking for a new opportunity to join a multi-national organisation based in the City Centre of Glasgow?

Idox has an excellent opportunity for a confident and enthusiastic individual to join our Credit Control team. Reporting directly to our Credit Control Supervisor, this role involves communicating with an extensive portfolio of clients (from charitable organisations through to Local Government), therefore excellent customer service and strong attention to detail is key.

As an experienced Credit Controller, the ability to prioritise your portfolio of accounts along with self-time management skills will stand you in good stead to contribute to maximising cash collections for the Group. The team work through well-defined processes and positive leadership.

The Idox Group Finance team has a progressive outlook, and is a close-knit, mixed team of finance professionals, including experienced qualified accountants and finance professionals with specialisms in accounts payable, credit control, management information, payroll, systems accounting and tax. This is an exciting time to join Idox - we are a successful thriving company, growing our business organically and through acquisition.

**Key responsibilities**

**Credit Control**:

- Assist with reduction of aged debt
- Escalate unpaid / high risk accounts in line with company credit control procedures to the Credit Control Supervisor
- Dealing with queries (liaising with colleagues and customers to resolve queries)
- Maintaining accurate customer masterfile records
- Maintain up to date account notes
- Building and maintaining commercial relationships with internal and external customers
- Perform credit reference agency checks (existing and new customers)
- Month-end reporting
- Assisting with audit requests
- Assist with other adhoc duties / reporting as requested.

**Cash Books**:

- Posting and allocating customer receipts (multi-currency)
- Daily bank account reconciliations
- Ensuring any reconciling items are investigated and cleared in a timely manner.

**To be successful, you will need to bring**:

- A minimum of 3/4 years credit control experience
- Experience in running credit checks using external credit reference agencies
- Knowledge of maintaining or reducing credit risk
- Ability to work in a fast-paced environment and to tight deadlines and hit monthly collection targets
- Experience in dealing with high value accounts, with multi-currency accounts
- Ability to work independently, with strong organisational and time management skills
- Excellent attention to detail
- Effective communication and influencing skills (confident and professional manner)
- Proficiency in Microsoft Office, including Excel
- Foreign language skills advantageous however not necessary.

**About Idox**:
Our specialist software solutions power the performance of government and industry, driving productivity and a better experience for everyone. Built around the user and designed in collaboration with experts who have worked through every detail of every process from end-to-end, our hard-working process engines deliver exceptional functionality and embed workflows that drive efficiency and best practice with a long-term focus for regulated environments.

Through the automation of tasks, the simplification of complex operations, finding scalability as operations evolve, and more effective management of information, we help our customers harness the power of Digital, so they can do more.

We employ around 600 staff in the UK and worldwide, including Europe, North America and Asia, so some travel to meet colleagues may be required.

**Our Values, Our Culture**

We recruit and reward employees based on capability and performance - regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. Each office location worldwide, is free to respond to local needs to create a culturally sensitive workplace for everyone. In doing so, we want every employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.

**Our Benefits Flex to Fit**

We recognise that for individuals, the opportunity to work flexibly can enable them to achieve a better work-life balance along with a greater sense of responsibility, ownership and control of their working life. During the pandemic, all our employees successfully transitioned to remote working and we are open to conversations on work patterns to suit our employees needs such as change to working times; part time working; term time working; 9-day fortnight. We are proud to be a flexible employer enabling effective hybrid working for our employees.

**How to apply**

Please submit a CV, and a short cover letter (maximum 500 words - including salary e