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Associate Director

4 months ago

Birmingham, United Kingdom BNP Paribas Full time

**The role**
- Associate Director, Real Estate Occupier Solutions UK, within Portfolio Management.
- Provision of creative and effective estates management advice and execution. The role is wide ranging and covers areas such as landlord and tenant liaison, senior client stakeholder engagement and reporting, ensuring statutory and leasehold compliance and the maintenance of records evidencing compliance.
- A flexible approach to problem solving and broad base of property knowledge is required.
- The preparation of budgets and a very close working relationship with and oversight of the Treasury Services team will be required, ensuring the correct processing of invoices, funding requests and reports.
- Able to identify, promote and impellent value add initiatives.
- Support the Account Director in the wider delivery of account services to the client.
- The role will include oversight and where appropriate execution of transactions, eg Acquisitions, Regears, Disposals (freehold & leasehold) and surrenders.
- Working with other departments within BNPPRE such as Lease Advisory, Building Consultancy and Rating to deliver to the clients.
- Promote and develop the Occupier Solutions offering within the wider BNP Paribas business.

**KEY DELIVERABLES**:

- Deliver high quality Estates Management Services.
- Management and delivery of high quality, accurate and Estates Management reports to the client, including Work in Progress, budgets, compliance and lease event reports in a timely manner.
- Regular verbal and written updates to the client on projects.
- Manage subcontractors ensuring adherence to all BNPPRE and client policies and processes.
- Undertake a role in the promotion and development of the Occupier Solutions offering within the wider BNP Paribas business.
- Provide accurate management information to the Senior Management team as required.
- Contribute directly towards improving the team’s profitability.
- Develop the skills and potential of the team.
- Ensure delivery of service by generating effective working relationships with other parts of BNP Paribas Real Estate.

**ROLES AND RESPONSIBILITIES**:
**Financials**
- Manage fee negotiations, billing and actively manage debtors.
- Bill regularly and collect fees as quickly as possible.
- Assist with the accurate forecast of fees when required to do so by the Account Director.
- Assist the Account Director in the development of initiatives to improve profitability.

**Clients and Business Development**
- Actively manage the client to deliver financial goals.
- Maintain and build client relationships.
- Actively sell our Occupier Solutions capability to the client.
- Develop a solid track record to aide a future renewal of contracts.
- Identify cross selling opportunities and execute them.
- Monitor the pipeline of current and prospective assignments and action.
- Monitor service to clients via regular reviews and promptly rectify any shortfall in quality.
- Develop a strong network of relationships and proactively sell services across the Group.
- Work with managers/directors outside of the team in the achievement of our company vision and objectives.

**People**
- Responsible for and manage resources on assignments where appropriate
- Coaching/mentoring of others
- Attend external networking events, keep abreast of market.
- Demonstrate the ability to work as part of a team to deliver to our clients.
- Line management responsibilities.

**Systems and Process**
- Proficient in lease database / portfolio management systems.
- Contribute to the delivery of a high quality service.
- Manage change effectively in order to improve quality and profitability.
- Improve systems and processes - be innovative and creative and encourage this in others
- Working in conjunction with the Account Director carry out regular client reviews, Quarterly Business Reviews, monitor client developments and share these.
- Ensure successful completion of business related projects.

Person specification

**Essential qualifications**
- MRICS / Associate RICS, although not essential with relevant experience.

**Essential experience**
- Demonstrable record of delivery in the UK Real Estate market with a strong Estates Management background, particularly from an occupier-based position.
- Previous experience and substantial evidence of enhancing client service.

**We are proud to offer award-winning benefits to support and reward our employees**:
**Health & Leisure**: Private medical cover, 27 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work.

**Financial**: Pension, life assurance at 8 x basic salary, group i