Branch Member Representative

6 days ago

Folkestone, United Kingdom Nationwide Full time

On behalf of **Nationwide,** AMS are seeking a **Branch Member Representative** for a **9 month contract, **working within our **Folkestone Nationwide Branch.**

At Nationwide, our mission is to build an inclusive culture where everyone can thrive and for our Society to reflect the diversity of the communities we serve. We want to support and uplift people’s wellbeing so they can bring their whole selves to work and flourish in all aspects of their lives. Working for Nationwide, you’ll have access to a range of benefits, support and resources. For example:

- **Healthy Mind Champions** - We have an active group of colleagues, spread right across the Society, who are trained to provide a listening ear and signpost support options.
- **Employee Networks** - We have nine employee networks, open to all our colleagues. Their aims are to provide peer support, work collaboratively with the business to achieve strategic ambitions, and act as a collective employee voice. Our Minds Matter network focuses specifically on mental health and wellbeing.
- **Online Resources** - Our internal intranet page is much more than a news site; it’s packed full of useful resources to support your wellbeing and is a great place to go for more information on a whole range of wellbeing topics.

**What you’ll be doing**

Temporary Member representatives are multi-skilled. As you’d expect, you’ll be welcoming members into our branches and talking them through how to use digital services and the self service tech available in our banking hall. Our members value being able to talk to a friendly human face-to-face about their finances, and during those conversations you might pick up additional needs they have and, for example, pass them on to an expert colleague, or give them guidance on fraud to protect them from becoming a victim.

**About you**

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many different kinds of people and we want our employees to be just as diverse.

Are you someone who really wants to make a difference for our members? You’ll be able to make them feel they are in safe hands and that we can help them. By actively listening, asking skillful questions and learning every day, you’ll be perfectly placed to deliver the right results every time.

You’ll be given plenty of training on our products, services and processes; you just need to be comfortable using digital tools and apps.

**Here at Nationwide, we can offer this and so much more...**
- £12.00
- 35 Hours Per Week
- Shifts: Monday - Friday 0900-1700 & Saturday 0930 - 1300 - Time off in Lieu during the week should you be required to work the Saturday
- Start date is **17th June, 24th June, 1st July and 8th July**
- 6 month temporary contract with possibility of extension

Pay: £12.00 per hour

**Benefits**:

- Referral programme

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Reference ID: Member Representative
Expected start date: 17/06/2024

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