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Tenant Support Worker

4 months ago


Street, United Kingdom Taff Housing Association Full time

You will be offering resettlement support to families and individuals who have arrived from Ukraine to the Bridgend County area, who could either be living with hosts or independently.

Supporting service users to resettle in the Bridgend County area, which can include assisting with knowing their rights and following immigration processes.

Support can include setting up bank accounts, finding employment, permanent accommodation, and emotional wellbeing.

You will also be responsible for keeping accurate case notes of support sessions and completing support plans with clients.

If you have relevant skills or experience and have a passion for making a difference, we would like to hear from you.

What you’ll do

Be a great support worker in Taff’s Support Services department, ensuring that the needs of the service user are met within the specifics of the project. You will be passionate about the difference quality housing related support can make to people’s lives.

What you will be responsible for?
- Offering culturally appropriate support and guidance on tenancy related issues, welfare benefits and budgeting.
- Providing high quality floating support to service users empowering them to work towards independent living and integration into the wider community.
- Keeping accurate risk assessments, support plans and case notes.
- Ensure safeguarding requirements are met.
- Supporting the team manager in contributing to the project data collection.
- Taking an active part in supervision and team meetings, focusing on operational issues, casework and own development and training needs.
- Work within our ‘deeds not words’ equality pledge.

The Person

Skills, Experience and Qualifications

Essential
- Excellent knowledge/ability to work with vulnerable people.
- Knowledge/understanding of housing related support.
- Knowledge/understanding of landlord and tenant issues.
- Excellent numeracy and literacy skills.
- Ability to undertake assessments and develop support plans with

service users.
- Ability to work with colleagues to achieve a shared vision.
- Ability to drive and have access to your own transport.
- Access to the internet for home working purposes.
- Understanding of the legal, ethical, and strategic reasons for

supporting workplace diversity.

Desirable
- Ability to communicate in Ukrainian.
- An awareness of other cultures and knowledge of the communities

of South-East Wales.
- Experience of support or care work in a housing, social work, probation or care field, providing support to people who are trauma sensitive, have benefitted from support with their mental health and well-being or are from a minority community.

We'd also need you to be
- Digitally savvy, able to use Taff's latest technology/kit.
- Comfortable to work in an agile environment, with a focus on

'getting the job done'.
- Actively anti-racist and tackle all types of discrimination, not just for our customers, but for our colleagues too, welcoming and celebrating difference.
- Possess a positive 'can do' attitude and actively contribute to creating an awesome Taff culture.

We ask all Taff employees to
- Keep up to date with changes in systems, policies, procedures and working practices.
- Take ownership for your personal safety and that of those around you.
- Take the opportunity to develop your skills and knowledge.
- Contribute to a happy and positive workplace.

*This job description is indicative of the range of current duties and responsibilities for the post. It is not comprehensive. This post is expected to develop over time with the skills and knowledge of the post holder and it is essential therefore, that it is regarded with a degree of flexibility, so that changing needs and circumstances can be met. All changes will be discussed with the post holder.

Conditions of Service

Annual Salary: £12,124 (Based on FTE of £24,248)

Contract Type : Fixed-term contract, which is due to come to an end on 20th August 2025, with the potential of a 12 month extension.

Working Week: 17.5 hours a week - Wednesday, Thursday & Friday

Location: Working with Ukrainian families resettled in Bridgend.

We all work in an agile way and this role can be delivered as part of a blended approach requiring some location working in the community and at our Bridgend and Cardiff offices.

**Job Types**: Part-time, Fixed term contract

Pay: £12,124.00 per year

Expected hours: 17.5 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay

Work Location: Hybrid remote in Street, CF31 1BZ

Application deadline: 11/06/2024
Reference ID: TAFF020