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Customer Assistant

3 months ago

Paisley, United Kingdom M&S Full time

**Summary**

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Contract Start Date: 14/04/2024

Contract End Date: 30/06/2024

Week One

Mon 1730-2130

Tues 1730-2130

Sat 0400-0800

Week Two

Sun 0500-0900

Tue 1730-2130

Sat 1730-2130
**All the details**

**Contract Start Date**:14/04/2024

**Contract End Date**: 30/06/2024

**Week One**

Mon 1730-2130
Tues 1730-2130
Sat 0400-0800

**Week Two**

Sun 0500-0900
Tue 1730-2130
Sat 1730-2130

**Proposed Induction Dates**: Sunday 14th April & Monday 15th April 10:00 - 17.00

**Key Accountabilities**

Serve our customers efficiently, both on the shop floor and at service points

Keep the store clean and tidy, ensuring that our shelves are always stocked with product

Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities

Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.

Build expert product knowledge to sell and recommend our products and services

Well give you the training to utilise all digital tools and communication channels to deliver for the customer every time

**Key Capabilities**

High levels of customer service

Committed to delivering excellent work with great attention to detail

Open to and acts upon feedback, asking for this regularly

Takes accountability for planning and managing own workload efficiently

Strong communication skills

Adaptable to changing situations

Builds positive relationships by being a good listener

Good level of digital capability

**Everyones Welcome**

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. Thats why were revolutionising how we work and offering our most exciting opportunities yet. Theres never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.