Senior Housing Support Assistant

3 weeks ago

Birmingham, United Kingdom Extra Care Full time

**The ExtraCare Charitable Trust **are recruiting for a Full-Time** Senior Housing Support Assistant **on a **permanent contract **to join our supportive team, based at our **Pannel Croft Retirement Village in Newtown, Birmingham.**

This is a fantastic opportunity for someone who has experience in providing** Housing Support, **has flexibiity with hours** **and would like to further their career. You will be line managing 2 part time Housing Assistants therefore leadership qualities is key.

As a **Senior Housing Support Assistant** you will be supporting older people to live as independently as they can and understand the challenges older people face. We would like to hear from you if you believe you meet what we are looking for and would like to join our friendly team at **Pannel Croft Village.**

**Pannel Croft Village **has facilities which includes a** Bar & Bistro, Gym, Shop, Hair & Beauty salons, entertainment, adctivities and much more**

**Our benefits include**
- Contributory Pension
- Employee Assistance Programme
- Life Assurance
- Cycle to work scheme
- 33 days annual leave including bank holidays
- Option to purchase or sell additional annual leave
- Free use of onsite fully equipped Gym

**Role Details**
- **Role: Senior Housing Support Assistant**:

- **Hours: 37.5hrs - flexibility to work between 8am - 6pm and occasional weekends to cover sickness and holiday**:

- **Contract: Permanent**:

- **Salary: £22,994**

**What will you do as our Senior Housing Support Assistant?**
- Arrange to visit residents or households within the Village to assess property condition, and ensure tenancy / lease conditions are being adhered to
- Sign-post residents to our Housing Officer / Welfare Benefits Advisor / Village Manager / Repairs Team where appropriate for further interventions and if tenancy or lease breach is identified
- Raise issues of concern relating to resident safety and well-being, including safeguarding issues to the appropriate Manager
- Assist with Village surgeries to provide advice and guidance to residents in respect of tenancy / lease and / or other services available within Village
- Provide advice and guidance to residents to report property repairs, liaising with the Repairs Team
- Facilitate viewings for prospective residents including show around home and promoting our facilities.

**Our ideal Senior Housing Support Assistant will have experience: -**
- Of working in ideally a housing related or support services providing advice & guidance and excellent customer service
- Supporting and leading a small team
- Competent IT and administration skills
- Of compliance and auditing preferably in a social care setting
- Experience with lettings, income management and/or Anti-Social Behaviour handling (preferable)
- Experience with facilities management.
- Understanding of rent and service charges (preferable)
- Engaging, positive personality and a Team Player
- Empathetic, friendly, and able to build relationships with residents who will have varying needs.
- Solution focused with a creative outlook to resolve issues
- Able to work under pressure calmly and prioritise your work
- Good record keeping & attention to detail.

**ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.**

**Don’t miss out **Click **‘apply’ **now to make a difference to the lives of older people as our** Senior Housing Support Assistant.**
- **Closing Date: 17th March (or before)**:

- **Interview Dates: To be confirmed**

**ExtraCare reserve the right to close this job advertisement early.

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