Fashion Sales Advisor

3 weeks ago

Edinburgh, United Kingdom 8 Yards Full time

Eight Yards is looking for a Fashion Advisor to be based in our central Edinburgh store.

We are one of the leading Scottish menswear stores with over 30 years’ experience in selling, making, and hiring kilts, kilt wear and accessories. At Eight Yards, we are driven by the aim to be the best provider in Scottish menswear and being loved by our customers for value, choice, and friendly service.

We are looking to recruit an ambitious, enthusiastic, and creative individual who is driven by our values and vision and who can join our team in Edinburgh & help the company continue to move forward as you progress in your Eight Yards career.

You will join the company at an exciting time for Eight Yards as we grow our full-time workforce, strengthen our place within the industry, and explore new channels for the company and the skills of our colleagues.

As a member of the team you will be engaging with customers in a friendly and confident way as you support them through their customer journey whether that be centred on purchasing, hiring, or consulting on made-to-measure tailoring. You will take pride in your work and your personal appearance.

The Eight Yards Fashion Advisor role is all about delivering an exceptional shopping experience. You will be part of a day-to-day working environment that is warm, supportive, and friendly. No day will ever be the same, so you will be great at thinking on your feet, attending to detail and organising. You will work alongside your team to boost sales and service targets. You will enjoy learning about new products and services.

Success in this role will enable you to progress your career and we lov**The role of an 8 Yard’s supervisor is to support your management team and provide vital keyholder cover, especially over periods of annual leave. You may also be required to provide cover for others sites with the company.**

It is extremely important to actively maintain a happy, communicative and fulfilling environment for the team to thrive. It’s much easier to embrace new ideas and positive change when everyone is already smiling. Communicate constructively with the company and colleagues about ideas for ways to improve and make sure everyone in the team feels engaged and welcome to contribute towards their job satisfaction.
- Communication - it paramount that communicate constantly with your team, reporting directly to management
- **Lead by example** - always show professionalism, empathy and respect.
- **Embrace new ideas and technology**:

- this can make life in store easier and more effective.
- **Recognise the value in time** - having the ability to organise and fit everything into a busy schedule is crucial. You need to be prepared to handle the unexpected, so the more organised you are the easier this will be.
- **Be quick to see and praise effort** and be firm but fair when required - A good supervisor is well aware that dedicated employees are hard to come by. A simple way to keep your employees motivated is to say a genuine, “thank you.” Carefully matching the praise to the scale of effort helps reinforce your employees’ desires to go above and beyond for you and the company. Consciously and deliberately look for ways that your team members have improved before pointing out areas of development. If possible, show gratitude to your team when they’ve finished their shifts. A sincere 'thank you for your contribution today' will go a long way in helping your team feel appreciated.
- **Know when to get stuck in **- Delegation is great when used properly - Its shouldn’t be interpreted purely as a belief that management no longer has to do certain tasks. You should always be prepared to roll-up your sleeves and get stuck in if the need arises. You’ll gain little respect from your co-workers if, rather than ‘putting your hands to the plough’ all you do is give orders.
- **Keep calm under pressure** and be measured in decision making - Dealing with customers comes with the added advantage (or disadvantage) that anything can happen. Whether it’s a disgruntled customer who becomes aggressive or frustrated shoppers waiting in line, the team will take your lead as an example to the best way to respond. If you stay calm and approachable, so will they. To be a good Supervisor, you’ll need to always be prepared for the unexpected.

Your responsibilities:
Working on the sales floor, you must be in constant contact with your customers and team. With management, you are responsible for ensuring the team gives the highest level of customer service as well as helping monitor the financial performance of the store & individuals.

Support and help in identifying poor performing staff and working with them to improve. Identifying great performers & using their experience & sales techniques to help others, ensuring the best techniques are written down and passed up the chain & this will allow the whole company to benefit & help train others.

Typical responsibil

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