Customer Service Administrator
2 weeks ago
We’re looking for highly motivated customer service professionals to complement our fantastic team in the Great Barr.As a Customer Service Administrator, you will assist in the swift resolving of customer complaints to the satisfaction of both the customerand Connells Group Lettings.
We offer a clear, defined career path, and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.
**What’s in it for you?**:
- Industry leading **training and development**:
- Demonstrable **career** ladder
- Opportunities for **progression**:
- **Collaborative**, **rewarding** and **fun** environment
- Understanding of **operations** within an estate agency business
The wellbeing of our staff is of the utmost importance to us, which is why our corporate charity partner is MIND. Not only did we top up pay for all furloughed staff during the pandemic to ease any financial concerns, we also have in place a variety of ongoingmental health initiatives and an employee assistance programme to help with worries about all aspects of life.
**Key responsibilities**:
- Support Customer Service Team with the reviewing and processing of complaints in accordance with our complaints Procedure.
- Ascertain main causes of a complaint and put forward suggested options to resolve the complaint.
- Advise whether we have any liability in regards claims against the Connells Group
- Effectively communicate with landlords and tenants regarding their Complaint
- Mediate and negotiate between the parties regarding resolving issues
- Ensure that relevant payments are instructed promptly.
- Monitor complaint handler review of complaints to make sure responses are issued in line with our internal complaint procedure
- Log and control complaint log as required
- Draw up a schedule of compensation pay-outs on a quarterly basis
- Conduct work in line with company standards and requirements.
**Skills and experience required**:
- Outstanding **Customer Service** skills
- Solid **administration** skills
- **Resilient**, **positive**, **numerate** and **detail oriented**:
- **Organised** and able to **prioritise** workload in a faced paced environment
- Strong negotiation and influencing skills
- Excellent verbal and written **communication**skills
**About Us**:
Following the acquisition of Countrywide earlier this year, we are now the largest and most profitable property services provider in the UK with more than 1,200 branches and 15,000 staff nationwide. Our confidence in the market and drive for further growthmeans that Connells Group can offer a stable and progressive setting for all staff
-
Customer Service Administrator
1 week ago
Great Barr, United Kingdom Connells Group Full timeWe’re looking for highly motivated customer service professionals to complement our fantastic team in the Great Barr. As a Customer Service Administrator, you will assist in the swift resolving of customer complaints to the satisfaction of both the customer and Connells Group Lettings. We offer a clear, defined career path, and a fantastic reward and...
-
Customer Service Advisor
1 month ago
Great Barr, United Kingdom Hart Training and Recruitment Full timeA fantastic opportunity has arisen for a Customer Service Advisor to join our client based in the Jewellery Quarter, Birmingham. Benefits include a BHSF package, an internal benefits package and 33 days holiday including Bank Holidays. You will be working 37.5 hours per week, 8.30 am to 5.00 pm Monday to Friday, flexibility is required. You will be working...
-
Customer Service Advisor
12 hours ago
Great Barr, United Kingdom Career Cross Limited Full time**Customer Service Advisor - Great Barr - £22k + benefits** Our client is a well-established company based in Birmingham, due to continued growth and expansion they to recruit an experienced Customer Service Advisor to join their existing team, helping customers across the West Midlands to benefit from their services. **The role**: - Taking inbound calls...
-
Customer Service Advisor
4 days ago
Great Barr, United Kingdom Career Cross Limited Full time**Customer Service Advisors - Birmingham - £23,800 per annum plus benefits** Our client is a well-established company based in Birmingham, due to expansion they are now looking for an experienced Customer Services Advisors to join their team, helping customers across the West Midlands to benefit from Boiler replacements under a government...
-
Administrator
1 month ago
Great Barr, United Kingdom Career Cross Ltd Full time**Administrator - Great Barr - £21k per annum plus company benefits** Our client is a well-established company based in Birmingham, due to continued growth and expansion they to recruit an experienced Administrator to join their existing team, helping customers across the West Midlands to benefit from their services. **Key Responsibilities**: -...
-
Customer Service Administrator
6 days ago
Great Malvern, United Kingdom Hewett Recruitment Full time**Customer Service Administrator** **Full time 37.5 hours per week office working in Malvern** **Working hours: Monday-Friday 9am-5pm (half hour lunch)** **Temporary contract for 6 months** **Pay rate: £12.50 per hour with weekly pay** **Immediate Start** We are looking for a Customer Service Administrator who is available immediately to join our...
-
Scheduling Administrator
1 month ago
Great Barr, United Kingdom Alma Personnel Full time**SCHEDULING ADMINISTRATOR** We are recruiting for a busy Scheduling Administrator role, who will be working based in the Great Barr area. Duties and Responsibilites: - Continuously liasing with clients and engineers - Seeing the order process through from beginning to end - Planning and scheduling - Creating, collating and updating reports onto the...
-
Customer Service Administrator
1 month ago
Great Bridge, United Kingdom MET Recruitment UK Ltd Full time**Sales/Customer Service Administrator** **38.5 hours per week** **Tipton** We are currently recruiting for a Sales/Customer Service Administrator for a well-established client of hours. This is a permanent, full time, office-based position, working in a modern busy and often demanding environment. Duties will include: - Handling sales enquiries -...
-
Lettings Administrator/negotiator
6 days ago
Great Barr, United Kingdom Central Staffing Solutions Limited Full time**Lettings Administrator/Negotiator** I am currently recruiting for an experienced **Lettings Administrator/Negotiator** for my established, well known estate agent based in Great Barr, on a full-time, permanent basis. This is a unique and exciting opportunity to join a company of experts with more than 30 years of experience selling properties. We are...
-
Customer Service Administrator
7 days ago
Great Abington, United Kingdom Xpert Resourcing Ltd Full timeXpert Resourcing is delighted to working with a client based in Cambridge (CB21) who has an immediately available position for an experienced Customer Service Administrator to assist within their Events Administration team. The ideal candidate will be personable, possess excellent communication skills, comfortable speaking on the telephone and be IT Literate...
-
Payroll Administrator
2 weeks ago
Great Barr, United Kingdom Hart Recruitment Full timeFancy free pizza for lunch...not just as an incentive but every day?! If you have experience as a payroll administrator, know your way around Sage 50 and are happy to get involved in other admin related duties then I'd love to hear from you. We have an immediate start available for a Payroll Administrator for a local food service business. With 12 sites and...
-
Customer Service Administrator
4 days ago
Great Abington, Cambridgeshire, United Kingdom Xpert Resourcing Ltd Full timeXpert Resourcing is delighted to working with a client based in Cambridge (CB21) who has an immediately available position for an experienced Customer Service Administrator to assist within their Events Administration team. The ideal candidate will be personable, possess excellent communication skills, comfortable speaking on the telephone and be IT...
-
Finance Customer Service Administrator
6 days ago
Great Stukeley, Cambridgeshire, United Kingdom Point Professional Recruitment Ltd Full timeHybrid - £26,000 per annum £13.51 per hour - Temporary to Permanent Position for the right candidate. Our longstanding client based in Huntingdon are looking for a Finance Customer Service Administrator to join their established team. Do you have experience working in both the Customer Service and the Finance sector? (preferably business to...
-
Customer Service Administrator
3 days ago
Great Dunmow, United Kingdom Hunt-Rec Full timeAre you a confident Customer Service representative/Administrator looking for your next challenge? Are you available immediately and happy to start a 12 month FTC (with the potential of a permanent role and progression) If YES, then we want to hear from you. Our client in Dunmow is one of the leading Shipping and transport companies within the local area...
-
Customer Service Administrator
4 weeks ago
Great Malvern, United Kingdom Adecco Full timeOur client is a reputable company with a strong commitment to providing exceptional customer service. With their innovative products and passionate team, they have established themselves as a leader in the industry. Join their dynamic team and contribute to their continued success! Responsibilities: Provide outstanding customer service by answering...
-
Customer Service Administrator
2 weeks ago
Great Malvern, United Kingdom Adecco Full timeOur client is a reputable company with a strong commitment to providing exceptional customer service. With their innovative products and passionate team, they have established themselves as a leader in the industry. Join their dynamic team and contribute to their continued success! Responsibilities: Provide outstanding customer service by answering...
-
Customer Service Advisor
1 month ago
Great Yarmouth, United Kingdom Hales Group Limited Full timeCustomer Service Advisor - Great Yarmouth - Immediate Start Hales Group are seeking a Customer Service Advisor with excellent administration skills to provide a comprehensive 'one stop' service for customers reporting general property related issues, then scheduling resources to ensure that customers are providedwith a timely response. Duties will...
-
Customer Service
2 weeks ago
Great Dunmow, United Kingdom Hunt-Rec Full timeAre you a confident Customer Service representative/Administrator, if YES then we want to hear from you. Our client in Dunmow is one of the leading Shipping and transport companies within the local area and they are looking for a Customer Service Administrator to join their team. **As the Customer Service Administrator, you will be required to be the first...
-
Customer Service
2 weeks ago
Great Dunmow, United Kingdom Hunt-Rec Full timeDo you have Fright or Haulage knowledge and are a confident Customer Service representative/Administrator, if YES then we want to hear from you. Our client in Dunmow is one of the leading Shipping and transport companies within the local area and they are looking for a Customer Service Administrator to join their team. **As the Customer Service...
-
Customer Service Assistant
2 weeks ago
Great Baddow, United Kingdom Pure Resourcing Solutions Limited Full timePure are pleased to be supporting a private distribution company based in Chelmsford to recruit for a experienced Customer Service Advisor. The ideal candidate will be responding to customer enquiries as the first point of contact from a variety of channels including telephone, email, web and internal systems. Main Duties: Resolve customer issues and...