Ict Service Designer
1 week ago
Commercial Services Group is recruiting for a ICT Service Designer on behalf of Cantium Business Solutions, which is part of Commercial Services Group.
**Salary**:£34,866 - £41,011 per annum
**Brand**: Cantium Business Solutions
**Location**: Kings Hill
**The Role**
**Key Duties**
- Responsible for the Governance, maintenance and development of all ITIL processes within ICT throughout transition and ongoing to ensure consistency across ICT and alignment to ITIL standards.
- Responsible for relevant policies and procedures and associated risk and control plans, e.g. to ensure ITIL compliance and optimal operational effectiveness.
- Working with the Service Operation teams to understand and define their IT support requirements and feed this into either service design or continual service improvement activities.
- Actively contribute to BSC ICT including strategy (for service Design purposes), service continuity, polices and processes and continual service improvement, ensuring alignment with wider strategic business & technology initiatives.
**What we need from you**
- ITIL foundation
- Extensive experience of working with complex programmes of change
- High level of knowledge of IT service design and implementation methodology
- Very familiar with business process improvement techniques
- Able to present ideas clearly to a non-technical audience at all levels within the organisation
- Proficient in methods, techniques and tools for planning, organizing, resourcing, directing, co-ordinating and monitoring ongoing activities.
**What Cantium can offer you**
- Minimum of 33 days holiday (inc. bank holidays)
- Generous contributory pension scheme.
- People focused culture with great communication and development opportunities.
- A wide range of workplace wellbeing services.
- Electric Car Scheme.
- Employee shopping discount scheme.
Cantium Business Solutions is a back-office services provider established by Kent County Council. They partner with local government, education and private sectors to understand their business needs and challenges and provide tailored solutions. Their focus on insight and collaboration ensures that they remain connected to these organisations to enhance their key business priorities such as such as IT strategy and architecture, project management and fully managed IT services.
We recognise that work isn't just somewhere you go for a set number of hours. Work is something we do. “Cantium Working” is our vision of the behaviours and attitudes inherent in ‘agile’ working. As a business we are committed to providing a flexible approach to when, where and how our staff work. Cantium working enables you to work in the way which best balances personal and work life - helping you achieve a great work life balance.
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