![Venn Group](https://media.trabajo.org/img/noimg.jpg)
Service Charge Officer
3 weeks ago
**Service Charge Officer & Senior Service Charge Officer Vacancies waiting to be filled**
Venn Group have been approached by a Housing Association and would like to introduce the following position available
**Position: Service Charge Officer**
**Location: Liverpool / Hybrid**
**Rate: £23.30 p/hour (Umbrella/Ltd rate)**
**Length: 3 months minimum**
**Hours: 37.5 hours per week**
**The role will predominantly involve**:
- Calculating and setting new adjusted service charge rates for current and existing customers
- Sending out correspondence with adjusted service charge bills
- Contacting customers via phone call
- Providing a high quality customer service and ensuring compliance for call handling, call backs, resolution and record all customer contact in the customer relationship management system
**Position: Senior Service Charge Officer**
**Location: Liverpool / Hybrid**
**Rate: £29.32 p/hour (Umbrella/Ltd rate)**
**Length: 3 months minimum**
**Hours: 37.5 hours per week**
**The role will predominantly involve**:
- Calculating and setting new adjusted service charge rates for current and existing customers
- Sending out correspondence with adjusted service charge bills
- Contacting customers via phone call
- Handling any complaints and investigating service charge disputes through to resolution
- Working alongside management
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