Service & Installation Workshop Manager

1 month ago

Welwyn Garden City, United Kingdom TribePost Full time

Hours of work: 9.00 am to 5.00 pm Monday to Friday
Company Benefits: Auto Enroll Pension Scheme, 23 days holiday plus statutory, Life Insurance, Employee Assistance Programme, Profit Related Pay

The Adaptations Installation Company is part of a multi-site business serving the disability and mobility sectors.

We are a family-run company, whose steady expansion has been built on the excellent customer service our staff give to our customers.

We have an exciting opportunity for a Service and Installation Manager for our Welwyn Garden City branch.

We operate in a very niche and rewarding industry, making independent mobility accessible to all by adapting vehicles to each customers individual needs. With a list of over two hundred adaptations no two days are the same

As Service & Installation Manager, you will be responsible for achieving maximum output of the branch through strategic planning and efficiencies whilst maintaining excellent customer service and quality standards.

Leading and mentoring a small team of experienced and dedicated colleagues, you will coordinate the daily smooth running of the branch and drive it to even greater success, whilst ensuring the branch is compliant with policies and procedures.

This role would suit an experienced automotive manager with lots of fantastic ideas and a proactive, positive attitude.

As our Service & Installation Workshop Manager you will be responsible for:
Managing the diaries of a small team of technicians, support staff and sales team, you will ensure productivity and efficiency targets are achieved
Ensure the work is carried out to the highest standards and on time
Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer
Ensuring we always remain compliant with company, manufacturer and health and safety policies
An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times.

In order to be successful in this role you must have:
Proven track record of effective scheduling
Strong communication, motivation and influencing skills
A passion for delivering great customer service
High levels of literacy and numeracy
Excellent people skills
Good organisational and IT skills
High levels of accuracy and attention to detail
Ability to maintain calm under pressure

Nice to have (but not essential)

An understanding of modern motor vehicle technology.

Training on company internal systems will be provided to ensure a successful start in your career with the business

If you feel you have the necessary skills and experience to be successful in this role, click on ‘APPLY’ today

No agencies please.

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