Station Support Luggage Assistant

2 months ago


London, United Kingdom Manpower Full time

Station Support Luggage Assistant

Location: Kings Cross station, central London

Mon-Fri, occassional weekends

Station Support Luggage Assistant Here at LNER people are at the very heart of our business. From our drivers to our marketeers and of course our Station Support Assistants, every single person plays a role in creating exceptional experiences for our customers.Whilst our priority is of course getting people from A to B safely and on time, with the help of cutting edge technology like our brand new Azuma train we're on a mission to transform rail travel on our iconic East Coast route. We are always interested inmeeting new and existing talent, so if you'd like to join us on our journey there's no time like the present

So, what does a Station Support Assistant do? We're glad you asked As a Station Support Assistant you'll be involved in helping to ensure the safety and security of customers, colleagues and the overall station environment. Nothing will be too much troublefor you as you provide our customers with whatever assistance they need, whether this is helping with luggage, dealing with complaints or answering questions about timetables. You'll provide a consistent and high-quality customer experience for our customersin a front line role as they enter and leave the station. You'll also provide any assistance as required - whether it's providing directions, helping customers with mobility issues or with luggage - all with a smile We're looking for friendly and proactivepeople that are able to balance safety and customer service at all times. If you think this sounds like you then this may be your perfect job Do you have what it takes?

To make it as a Station Support Assistant, you need to:

- Have a professional approach to your work
- Be passionate about providing amazing customer service
- Be proactive, having a genuine desire to delight customers
- Have first class interpersonal skills
- Love the buzz of a busy environment, being able to keep your cool under pressure
- Be safety conscious - able to spot and anticipate risk It's important to note that this is not your standard 9-5 job. There will be early and late shifts including some weekends,working in rotation - so flexibility is essential.


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