Travel Account Manager
2 days ago
Trust Payments have an exciting opportunity for a **Travel **Account Manager** to join the team.
Location: Harrogate
**Salary**: Competitive + Benefits
**About Us**:
Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading FintechPayments group.
**Travel Account Manager** - The Role:
The Travel Account Manager will work as part of a team to service a number of Trust Payment merchant accounts within their travel vertical. They will play a key role in the growth of the business by improving merchant interactions with the business.
**Travel Account Manager** - Key Responsibilities:
- Develop a strong understanding of Trust Payments products and internal processes
- Develop a deep understanding of the payments industry
- Build relationships with internal teams and stakeholders
- Achieve the targets and KPIs set by the business
- Maintain and update Salesforce in appropriate manner
- Demonstrate a good understanding of merchant accounts and identify a way to grow those accounts
- Work with the account management function to support transition of accounts and manage both growing and declining accounts effectively
- Ensure a high level of merchant retention
- Upsell new products to existing merchant accounts
- Provide reprice requests and reviews to accounts periodically
**Travel Account Manager** - You:
- Experience working in an account management and/or customer-facing role
- Experience working within the payments business industry or similar FinTech sectors selling into the Travel sector
- Excellent communication skills both verbal and written
- Friendly and informative approach to sales and an ability to build rapport and trust with merchants
- Strong attention to detail
- Good polite telephone manner
- Ability to multi-task and manage own workloads and diary prioritisation
- Good attention to detail
- Self-motivated
- Strong team player
**Travel Account Manager** - Benefits:
- Opportunity to be part of a rapidly scaling and market-leading Fintech business
- Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified mental health first aiders
- Family-friendly enhanced benefits/policies
- Pension, Healthcare, Life Assurance
We understand the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds and perspectives. We are committed to equal employment opportunity regardlessof race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
During the recruitment process, we welcome you to inform us confidentially of any special adjustments required in order to participate fully in our recruitment experience.
To submit your CV for this exciting **Travel Account Manager** opportunity, please press ‘Apply’ now.
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