Cleaning Team Leader

3 months ago


Newcastle upon Tyne, United Kingdom ISS Facility Services Full time

**Cleaning Team Leader**

**Contract: Government**

**Location: Newcastle, NE4 7LJ**

**Hours of work: 12.5**

**Working Pattern: Monday - Friday**
**06:15am - 08:45am**

**Contract Type: Permanent**

**Salary: £13.00**

Do you have a passion for maintaining a safe and clean workplace? Do you enjoy working as part of a team providing excellent customer service?

As a Cleaning Team Leader with ISS U,K you will play a key part in delivering a world class housekeeping service, maintaining the highest quality and consistency for our customers and colleagues.

In this role, you will support the Area Supervisor and Soft Services Manager to meet and exceed targets on all performance aspects and to be responsible for the day-to-day liaison of the service with the cleaning teams.

**The Role**

Responsible for:

- All aspects of the cleaning operation on nominated sites allocated under your area of responsibility
- Reporting all absenteeism and general feedback
- Supporting and guiding operatives to achieve service levels
- Regular checks and cleaning to specified areas
- Responding to cleaning requests as required or requested via help desk, Area Supervisor or Soft Services Manager
- Periodic carpet cleaning and deep cleaning as per specification

Key Responsibilities:

- To provide direction, guidance, and support to all ISS staff and to ensure they can carry out their role effectively.
- Complete all relevant documentation and maintain accurate records for company systems including, sickness procedures, quality monitoring, training, and staff performance monitoring.
- To create, maintain and enhance effective working relationships with all work colleagues.
- Ensure that all staff within the service use all mechanical and electrical equipment in a correct and safe manner, using appropriate methods of work and complying with training and PPE (Personal Protective Equipment) requirements.
- To maintain a healthy, safe, and secure working environment in line with current legislation and Company policies and procedures.
- To deal with any incidents or complaints speedily and effectively within Company and client procedures.
- To be an active member of the team and participate in the continuous development of the overall service provision.

**About You**
- Previous experience in supervising a cleaning service contract
- Knowledge of equipment and Health and Safety
- Excellent customer service skills
- Reliable and hardworking with a professional attitude
- A team player who works well with customers and colleagues
- Be able to communicate with all site users in a polite manner
- Have a good eye for detail and clean to an exceptional standard

**The Company**

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

**Job Types**: Part-time, Permanent

Pay: £13.00 per hour

Expected hours: 12.5 per week

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person

Reference ID: 129663


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