Engineering Services Motor Engineer

4 days ago


Glasgow, United Kingdom esure Full time

esure has a fantastic opportunity for an Engineering Services Motor Engineer to join the Engineering Services department on a full-time permanent basis.

The role can be based from either our Manchester or Glasgow office, **hybrid working available.**

**Responsibilities**
- Handle and process more complex repair assessments / valuations up to £20,000 and customer complaints / enquiries ensuring they are authorised professionally and efficiently within esure philosophy and agreed timescales, paying attention to cost control.Authorises body (including structural / chassis) and mechanical damage to agreed handling limits.
- Assist the Technical Engineer and ESD Team Leader with team tasks and priorities.
- Deputise for the Technical Engineer and ESD Team Leader.
- Act as a referral point for Engineering Services Settlement Specialists and colleagues from the wider claim’s teams.
- Answer all incoming call enquiries in an efficient, expedient and customer focused way, ensuring that the customer receives a professional service at all times.
- Resolve complex complaints from customers

**Experience**
- In depth motor trade knowledge in a body repair / mechanical environment.
- Understanding of Thatcham principles and methods.
- Demonstrates evidence of providing high standards of customer care in roles such as Estimator or in-house engineer with an insurance company.
- Audatex knowledge/awareness of other estimating systems.

**Salary**:

- competitive plus up to 10% annual bonus

**What we will offer you in return**:

- 33 days annual leave (including bank holidays), rising with length of service
- Holiday buy/sell scheme
- Employee discounts on esure products
- Contributory Pension
- Discounts on restaurants, cinemas, holidays and more..
- Life Assurance
- Employee Assistance Programme

We welcome you to ask about the flexibility you need. This might be part-time, job share or compressed hours for example. Anyone who applies for a role can ask about flexibility at interview. In return, we will explore what is possible for the role.


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