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Student Engagement Officer

4 months ago

Derby, United Kingdom University of Derby Full time

**Job details**:
Department

Student Performance and Engagement

Responsible to

Senior Engagement Officer

Location

Kedleston Road, Derby Campus

Salary

£26,363 to £28,827 per annum (For exceptional performers, there is scope for further progression up to £32,828 per annum)

Closing date

Monday 22 April 2024

Contract type

Permanent

Post type

Full-time

Adaptive working type

Hybrid
This role will be based on site, primarily in the named location with the opportunity to work remotely available in line with our Adaptive Working Framework.

Reference

0110-24

**About the role**:
The Student Engagement Officer (International) is key in enabling an engaged student body, ensuring all students can thrive and succeed at university. The Student Engagement Officer (International) role is varied and delivers positive impact on the student experience through a range of engagement activities. Working with the Senior Engagement Officer you will identify, research, propose and deliver engagement activity to enhance the international student experience by managing a portfolio of work through all stages from initiation to evaluation and sustainability. This activity will also include enhancement to systems, processes, and policy to enable engagement.

You will be an innovative problem solver and understand barriers to engagement, including barriers for identified student groups who require additional support to ensure positive holistic engagement with their university experience. All activity is driven by a sound evidence base and focuses on the enhancement of the student experience and embedding transformational practice; often using technology and digital systems to provide creative solutions and high-quality outcomes for our students.

Team working in the Student Engagement department is essential to deliver services throughout the academic cycle. We need you to be creative, flexible and adaptable, maintain knowledge of student engagement operations across the sector and work across the department to deliver priorities and deadlines.

**Principal accountabilities**:

- Provide support for and contribute to a portfolio of engagement activity. Working collaboratively with the Senior Engagement Officer to deliver activity which will also include enhancement to systems, processes, and policy to enable engagement. Depending on the scale of activity, responsibilities include: supporting the creation of plans with a clear rationale and evidence base, objectives, milestones, and evaluative approaches and identify resource requirements and risks; designing activity which takes measurable steps to ensure student-centricity so all students can engage irrespective of their demographic or stage of study; supporting the creation of delivery management tools (including Gantt charts and risk registers). Ensuring timelines and outputs are achieved; being a point of contact for queries and information on Student Engagement activity; making effective use of technology to capture engagement and evaluate progress.
- Co-creating bespoke and targeted activity for identified student groups who require additional support to ensure positive holistic engagement with their university experience.
- Working collaboratively across the University, Union of Students and with a wide range of students to develop, deliver and enhance approach and champion student engagement.
- Establish and maintain effective communications to ensure the Senior Engagement Officer and wider team are informed of the progress, opportunities and risks of any planned activity.
- Encourage co-creation and co-production for engagement activities, identifying and sharing best practice across the University and publishing as appropriate.
- Contribute to regular internal and external reports and communicate activity in a variety of mediums, including celebrating success.
- Maintain and encourage the use of technology to collaborate, engage and deliver engagement activity, drawing upon emerging trends.
- Develop expertise in the student engagement. Identify and raise awareness of best practice and innovation in the sector which is relevant to Derby students and our deliberative structures.
- Work in accordance with University policies and procedures (including Equality and Diversity and Data Management), promote social mobility, equality and diversity for students and staff and sustain an inclusive environment.

**Person specification**:
**Essential Criteria**:
**Qualifications**:

- Degree level qualification or equivalent professional experience

**Experience**:

- Experience of and ability to organise, prioritise tasks
- Experience of working with a customer focus, with a proven commitment to delivering high standards of service
- Excellent communication skills including experience of writing documents (proofreading effectively with good grammar and spelling) and communicating innovatively using a variety of medium
- Experience of contributing to activity planning, del