Administration Team Leader

6 months ago

Kingston upon Hull, United Kingdom Bates and Bradshaw Full time

Bates & Bradshaw are recruiting on behalf of a major Construction & Maintenance company in the Hull area who operate as one of the leading building, repairs, and maintenance contractors. They are presently employing around 500 people and have a turnover of £50m and they have some ambitious plans in place to grow this again over the coming years.

**Purpose of the Role**
- Will be responsible for proactively leading an admin section with the daily co-ordination of trade resources and the prioritising of a regularly changing workload to ensure contractual obligations are achieved.
- Responsible for daily liaison between customers, clients, supervisors and management to ensure individual needs and requirements are met.
- To support the senior management team by providing effective, administrative support across all operational areas of the business.
- To provide guidance, support and knowledge to Admin Team to create informed and focussed admin sections.
- Manage and lead change management within the team.
- Be responsible for updating and maintaining the company’s electronic database systems to ensure accurate contract monitoring and management information.

**Principal Accountabilities**
- To have a good working knowledge and understanding of tasks performed by admin support resource to provide direction, guidance and advice ensuring they evaluate, prioritise and issue in-coming repairs to operatives using PDA technology, within guidelines to meet performance and ensuring customer’s needs are met.
- Responsible for ensuring the Repair Planners / Contract Assistants are maximising operatives’ daily workload to ensure productivity targets are met.
- Escalation point for difficult situations/complaints received from clients and customers with a view to optimise customer service.
- Responsible for the monitoring of sickness levels within admin support staff and operatives, to liaise with supervisors in line with the sickness absence policy.
- Production of pre-determined reports used to monitor the businesses performance.
- Assess and determine why payment processes have failed and undertake the necessary action to resolve the query thereby contributing to the company cash flow.
- Carryout Recruitment and Selection Interviews as and when required following set procedures.
- Identify training needs for Repair Planners / Contract Assistants to promote flexibility across the various operational sections to facilitate cover for sickness and annual leave.
- Carryout team briefings to promote good communication between staff keeping them up to date with proposed changes, maintaining confidentiality when required.
- Identify training needs for reporting staff to promote flexibility across the various operational sections which will ensure the staff are working to their optimum level creating a good sectional team work ethic.

This is an exciting role for someone who is an organised individual with experience of managing a busy team whilst also looking to develop and look at ways to make improvements.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company car
- Company pension
- Free parking
- Gym membership
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 2 years (preferred)
- Customer Service Management: 1 year (preferred)

Licence/Certification:

- Full UK Driving Licence (preferred)

Work Location: In person

Reference ID: ATL-BB-04/24

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