Specialist, Client Delivery

2 weeks ago

London, United Kingdom eFinancialCareers Full time

**About Standard Chartered**
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunitiesto grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you canbring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocateinclusion. Together we:

- **Do the right thing **and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle, **continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Be better together, **we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

**In line with our Fair Pay Charter, **we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.- **Core bank funding for retirement savings, medical and life insurance, ** with flexible and voluntary benefits available in some locations
- **Time-off **including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- **Flexible working **options based around home and office locations, with flexible working patterns
- **Proactive wellbeing support **through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-helptoolkits
- **A continuous learning culture **to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- **Being part of an inclusive and values driven organisation, **one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

**The Role Responsibilities**
The FM FI Client Delivery Specialist will be responsible for managing the end to end onboarding process for NTB FI, ETB FI and sub-funds of existing Investment manager.
Key components of the role will include
- Client outreach, including discussion around data requirements, collation.
- Client Due Diligence (CIP information).
- Working closely with FM Product and Ops units to achieve suitable outcomes for clients.
- Data input, provision of account opening instructions, static data maintenance.
- Accountable to ensure that all facilities are set up in accordance with client instructions, this involves working closely with ops functions.
- Ensure trading limits are in place and linked to the required e-platform prior to trading and ensure that the start to end process of onboarding is completed in a timely manner.
- For Network Onboarding, take a 'shepherd' role to manage client cases to a successful conclusion.
Strategy
Network Onboarding
- Fostering and maintaining dialogue across the SCB global on-boarding network to develop and enhance global client relationships and responding to client needs.
- For Network Onboarding, take a 'shepherd' role to manage client cases to a successful conclusion.
Business
Onboarding
- To be responsible for undertaking Due Diligence requirements to ensure adherence to relevant SCB policies on sub funds of Investor clients working with the Risk Control team to ensure all necessary Compliance risks are properly managed and accurate recordsdiligently maintained.
- Client outreach and interaction with CM to gather deal requirements, financial statements and other inputs for performing CIP due diligence. information collection and verification (depending on product usage predominantly derivatives).
- Responsible for supporting CM and CR in all Regulatory related onboarding matters in the Investor sector.
- Ensure efficient and timely opening of Investor client accounts, and managing related FATCA, EMIR, Dodd Frank and other regulatory due diligence requirements as they arise.
- Own set up of trading accounts.
- Request in eOperations trading accounts to be opened in the systems required to trade the relevant product, and follow through any eCommerce mapping request as per client requirement.
- Ensure client trading accounts are set up end-to-end in E-Ops. This will include checking to ensure the final operational flow chain is complete, including items such as signing authorities and SSI's as required by policy and the trading strategy of theclient. This will involve liaising directly with Data Administration Unit, Investor Service Operations, E-Client Services and other internal administrative areas.
- Identify and escalate blockages in the on-boarding / maintenance processes.
Processes
- Working closely with client managers and product partners, including FM management, across the FM suite of products to understand FM's value proposition in these areas to ensure correct prioritisation in line with client needs and requirements.
- Ensure that accounts and data is set up to achieve full operational readiness.
- Liaise through the value chain to ensure all units engaged in FM account opening readiness successfully complete.
- Working closely with our Investor Service Operations group and other operational and administrative areas to ensure the timely set up of client trading infrastructure.
People and Talent
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
Risk Management Support CA in Client document follow-up and coll

  • Client Service Delivery Specialist

    2 months ago

    London, United Kingdom Aon Full time

    **Job Description**: **Client Service Delivery Specialist - Global Broking Centre** - Do you want to be part of a new and exciting team?_ - Are you someone who wants to make a difference in your role and help us deliver outstanding service to our clients?_ - Then this is the role for you!_ - We have a range of roles across our Client Service Delivery team...

  • Customer Service Specialist

    3 weeks ago

    London, United Kingdom Randstad Delivery Full time

    Job title: Customer Service Specialist Location: London (twice per week) Contract length: 6 months (Subject to extension) Pay rate: Circa £28.00 per hour (PAYE and Umbrella available) My client is a government-owned Economic Development Bank, managed independently. They work closely with the finance sector and entrepreneurs, they strive to make finance...

  • Client Onboarding and Support Specialist Fix Linux

    3 weeks ago

    London, United Kingdom Client Server Full time

    Client Onboarding and Support Specialist (FIX Linux) London to £100k + equity Opportunity to join a well funded start-up within the cryptocurrency space that have produced a high performance, ultra-low latency ECN (Electronic Communication Network) that processes billions of messages per day. As a Client Onboarding and Support Specialist you will play a...

  • Customer Service Specialist

    3 weeks ago

    London, United Kingdom Randstad Delivery Full time

    Job title: Customer Service SpecialistLocation: London (twice per week)Contract length: 6 months (Subject to extension)Pay rate: Circa £28.00 per hour (PAYE and Umbrella available)My client is a government-owned Economic Development Bank, managed independently. They work closely with the finance sector and entrepreneurs, they strive to make finance markets...

  • Associate, Client Delivery Specialist

    2 months ago

    London, United Kingdom Standard Chartered Full time

    **Job***: Operations **Primary Location***: Europe & Americas-United Kingdom-London **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 10/Jan/2023, 6:16:33 AM **Unposting Date***: Ongoing **The Role Responsibilities** **Strategy** Targeted Improvements - Act as a service partner, work together with RMs, Product Sales,...

  • Client Delivery Specialist

    3 weeks ago

    London, United Kingdom Standard Chartered Full time

    **Job***: Operations **Primary Location***: Europe & Americas-United Kingdom-London **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 21/Nov/2023, 10:03:14 AM **Unposting Date***: 05/Dec/2023, 5:59:00 PM **KEY RESPONSIBILITIES** - Act as a service partner, work together with RMs, Product Sales, Operations and other key...

  • Client Delivery Specialist

    3 weeks ago

    London, United Kingdom Standard Chartered Full time

    **Job***: Operations **Primary Location***: Europe & Americas-United Kingdom-London **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 21/Nov/2023, 10:03:14 AM **Unposting Date***: 05/Dec/2023, 5:59:00 PM **KEY RESPONSIBILITIES** - Act as a service partner, work together with RMs, Product Sales, Operations and other key...

  • Associate, Client Delivery Specialist

    3 weeks ago

    London, United Kingdom eFinancialCareers Full time

    **The Role Responsibilities** **Strategy** Targeted Improvements - Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients - Ensure uniform approach towards implementation of Global IMO Model and...

  • Associate, Client Delivery Specialist

    4 days ago

    London, Greater London, United Kingdom eFinancialCareers Full time

    The Role ResponsibilitiesStrategyTargeted Improvements Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs...

  • Technical Service Specialist

    2 months ago

    London, United Kingdom Randstad Delivery Full time

    Job title: Technical Service Specialist Location: Northwest London locations Contract length: 12 months Pay rate: £15.00 per hour About the organisation My client is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer...

  • Technical Service Specialist

    3 weeks ago

    London, United Kingdom Randstad Delivery Full time €12

    Job title: Technical Service Specialist Location: Northwest London locations Contract length: 12 months Pay rate: £15.00 per hour About the organisation My client is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer...

  • Technical Service Specialist

    3 weeks ago

    London, United Kingdom Randstad Delivery Full time €12

    Job title: Technical Service Specialist Location: Northwest London locations Contract length: 12 months Pay rate: £15.00 per hour About the organisation My client is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer...

  • Customer Service Specialist

    1 day ago

    London, United Kingdom Randstad Delivery (GBS) Full time

    Job title: Customer Service Specialist Location: London (twice per week) Contract length: 6 months (Subject to extension) Pay rate: Circa £28.00 per hour (PAYE and Umbrella available) My client is a government-owned Economic Development Bank, managed independently. They work closely with the finance sector and entrepreneurs, they strive to make finance...

  • Senior Client Service Delivery Specialist

    2 months ago

    London, United Kingdom Aon Corporation Full time

    Posting Description: **Senior Client Service Delivery Specialist** - Do you want to be part of a new and exciting team? Do you want to make a difference in your role and help us deliver outstanding service to our clients? _ - Then this is the role for you!_ - We have a range of roles across our Client Service Delivery team working in different product lines...

  • Senior Client Service Delivery Specialist

    3 weeks ago

    London, United Kingdom Aon Corporation Full time

    Posting Description: **Senior Client Service Delivery Specialist** - Do you want to be part of a new and exciting team? Do you want to make a difference in your role and help us deliver outstanding service to our clients? _ - Then this is the role for you!_ - We have a range of roles across our Client Service Delivery team working in different product lines...

  • Technical Service Specialist

    2 months ago

    North West London, United Kingdom Randstad Delivery Full time

    Job title: Technical Service Specialist Location: Northwest London locations Contract length: 12 months Pay rate: £15.00 per hour About the organisation My client is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer...

  • M&E Specialist/ Sales executive

    4 weeks ago

    London, United Kingdom Client Full time

    Field Sales Executive - Manufacturing£55,000 Per Annum + OTE £70,000 + Company Car + Progression + Monthly Bonus + Pension Home-Based Role (Ideally Located: London, Cambridgeshire, Oxfordshire, Kent, Hertfordshire )Do you have experience within Manufacturing or Specification sales, looking to join a market-leading company, who are renowned within the...

  • Technical Service Specialist

    2 months ago

    North West London, United Kingdom Randstad Delivery Full time

    Job title: Technical Service Specialist Location: Northwest London locationsContract length: 12 monthsPay rate: £15.00 per hourAbout the organisation My client is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation,...

  • Technical Service Specialist

    2 months ago

    North West London, United Kingdom Randstad Delivery Full time

    Job title: Technical Service Specialist Location: Northwest London locations Contract length: 12 months Pay rate: £15.00 per hour About the organisation My client is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer...

  • Technical Service Specialist

    1 month ago

    North West London, United Kingdom Randstad Delivery Full time €15

    Job title: Technical Service Specialist Location: Northwest London locations Contract length: 12 months Pay rate: £15.00 per hour About the organisation My client is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer...