IT Apprentice

**Employer description**:
The Faculty of Advocates ensures that the people of Scotland, regardless of wealth, background or location, have access to the very best independent, objective legal advice. The Faculty has been at the forefront of legal excellence since 1532 and regulatesthe training and professional practice, conduct and discipline of advocates.

As well as ensuring excellence in the specialist field of courtcraft, the Faculty is constantly evolving and is at the forefront of innovations in alternative dispute resolution methods such as arbitration and mediation.

Members of the Faculty have access to the country's finest legal resource - the Advocates' Library and the Faculty provides a collegiate atmosphere which allows advocates to exchange views in a way that gives them a unique insight into the law and helpsensure that they are always at the leading edge of analysis.

**Overview**:
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT Systems & Networking Level 3 Apprenticeship.

**Duties**:

- Working with the existing IT Service Desk Team of five
- Helping to support the Faculty’s 120 staff and 450 Advocates with account issues, printing support, Wi-Fi issues, web conferencing, laptop/desktop and mobile telephony issues
- Working primarily in a Windows environment however we also support BYOD Apple Macs
- The role will be fully supported with one-to-one training from the Head of the IT Support team and the Head of IT
- Developing your interpersonal skills as well as your technical knowledge

**Desirable skills**:

- Logical thinkers with great problem solving skills
- Great people / team work skills
- Excellent communication skills, both written and verbal
- Always display a “customer first" attitude
- Some basic IT skills such as using Microsoft 365 and Teams
- Commitment to the apprenticeship opportunity with the aim to progress into a more senior role after completion of the apprenticeship

**Salary**:
£9,609.60 - £13,631.80 per annum.

**Working week**:
Monday - Friday,
9.00am until 5.00pm,
35hrs a week.

**Future prospects**:
This will discussed at the end of the fixed term contract. (12 months)

**Important Information**:
“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”
For more information about QA Apprenticeships, please visit our website.