Head of Account Management

6 days ago

Manchester, United Kingdom Telcom Group Full time

**Here at Telcom Group, we are building a world where everyone has access to affordable, ultrafast internet.**

We believe the internet is a basic human right. When it’s readily available, it’s a catalyst for economic growth, technological innovation and empowerment, with life-changing impact. We’re on a mission to create a more connected world, by building fibre networks, reducing costs, and empowering communities.

There’s never been a more exciting time to be a part of Telcom Group. From humble beginnings back in 2014, we are constantly transforming as a Telecommunications business.

We’re on the lookout for a Head of Accounts to join us here at Telcom Group. Working within our Sales Team, you will report directly to our Chief Revenue Officer

As the Head of Account Management in the commercial arm of Telcom Group, you will lead a team who will work closely with the Customer Experience and New Business teams, leading a team of Account Managers to ensure opportunities are maximised from each customer.

This role is Manchester based working in our head offices at least 3 days per week as you will need to be close to the team and building your own personal brand is equally important.

**What’s in it for you? (to name a few)**

**It's all about you** - We believe that taking care of yourself is truly important and allows you to perform at your very best. Joining the Telcom Group, we will award you with your very own birthday off, day off to move house, £500 Wedding bonus + day off and £500 Baby bonus for those special life events Roll on the good times

**Perks at work** - Whether it be our Manchester (Northern Quarter) or Bristol office. Our offices are dog friendly, where we also hold free monthly breakfasts and team socials to celebrate and bring our people together

**Holidays** - 25 days annual leave, along with Bank Holidays. If that’s not enough, you also have the option to purchase 2 additional days per year

**Healthcare** - Private Healthcare which can be for you and your family Keeping everyone healthy and happy

**Gift Day**:

- Christmas has come early as we award every colleague the day off on Christmas Eve, giving you the chance to get your last minute prep done or to kick back and relax

**Pension/Life Assurance**:

- We have a contributory pension scheme which is salary sacrificed along with life assurance which is 4x your basic salary.

**Hybrid working - **We offer hybrid working here at the Telcom Group, which allows you to work your week in a way that is suitable for you Being in the office a couple of times a week is integral to this role, your development and gives you an opportunity to build those important relationships as well as your personal brand.

**We would love someone with**

We really are looking for someone who knows this industry inside out. You will be familiar with the Telecommunications industry and have a love for building solid relationships.

**Equally as important is -**
- Proven performance in an Relationship-based role
- Previous experience leading a team of salespeople
- Commercially aware person who is able to deal with transactional sales and supporting the sales team in growing Account Management spend
- You are regularly recognised for your amazing customer service skills
- Experience working towards a variety of KPIs
- Technical experience in telecommunications - WAN, LAN, WIFI, Security

**You may be required to travel for this role so a full driving licence is required.**

**This role is offering up to £75,000 depending on experience + £9K car allowance.**

**Equality is important to us**

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

**Job Types**: Full-time, Permanent

**Salary**: Up to £75,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Life insurance
- Private dental insurance
- Private medical insurance
- Work from home

Schedule:

- Flexitime

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Account management: 3 years (required)
- Telecommunications: 3 years (required)

Work Location: Hybrid remote in Manchester

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