Client Services Account Executive Intern

2 months ago

Bath, United Kingdom Dialect Ltd Full time

**Role**: Client Services Account Executive Intern

**Salary**: £11.44 per hour

**Hours**: 3 days per week (Tues, Wed, Thurs)

**Start date**: 1st June 2024

**Location**: Central Bath

**The opportunity**:
We’re a TRULY integrated creative marketing agency specialising in gaming and breakthrough tech audiences. We speak the audience’s language and authentically engage with them in their worlds using a unique blend of human and machine intelligence to make brand stories flow as part of the conversation - uninterrupted. We work with global brands (including Logitech, NVidia, Glu Mobile, McLaren, Ubisoft and Extreme Networks).

**What is Dialect Academy?**

We will be launching our first ever Dialect Academy in June, an internship initiative dedicated to nurturing the talents of aspiring young professionals keen on carving a career path within the digital marketing realms of the gaming and emerging technology markets.

We hope the Academy will offer invaluable work experience opportunities coupled with comprehensive learning experiences, empowering participants with practical skills, industry insights, and hands-on training essential to thrive in an agency environment.

**Internship benefits**
- Gain hands-on experience in a professional digital marketing agency.
- Work alongside experienced producers and filmmakers, strategists and media experts learning valuable skills and industry insights.
- Opportunity to contribute to exciting projects for high-profile clients in the gaming and tech industries.
- Receive mentorship and guidance from industry professionals.
- Potential for future career opportunities within Dialect, Inc. or the broader entertainment industry.

We’re looking for a curious, creative, and problem solving Account Executive Intern hungry to learn and be part of the heart of the agency services. As the Account Executive Intern, your primary focus will be to operate as the support to your client services team. To develop and maintain strong relationships within the agency and to support your client services team and their clients needs and the development of our agency accounts.

We are not just any agency; we hold a distinct and unique position within our sector with a unique offering and you will be actively involved in understanding this narrative and that of the clients you work on, in order to truly support your accounts and critically help drive their stability and growth.

As a result you will get involved in all aspects of client services from process and relationships, to growth and pitches.

You should possess specific knowledge and passion for process management, strong and adaptive communication methods and problem solving.

**Duties & Responsibilities**
- **Support on the day to day** client communications on all client projects
- **Support on the onboarding and development of agency briefs **that are tailored to both the client request and the relevant agency department
- **You’ll liaise directly with colleagues **from across the business to ensure the smooth running of campaigns from creative briefings right through to campaign wrap up reports. You’ll work closely with Account Leads to ensure that campaigns and client work are delivered on time, to budget and to the high standard that Dialect expects.

**Account Management**
- Every project at Dialect starts with a foundation of tools including budgets, briefs, processes and people / resource plans
- You’ll work with your client service team to ensure you can support on costs, process and clear deliverables
- You’ll manage the client and deliverables alongside your senior client service team members and management
- And you’ll support your CS team on the feedback cycle with clients
- When projects are underway you’ll work with the delivery teams to help monitor the performance services supplied to ensure KPIs are met. You’ll be involved in Post Campaign Analysis and recommendations that see this output realised in learnings and development of the client account

**Client Communications**
- You’ll liaise with our clients via your client service team and will support to defined agendas, attendees and attendance (supporting agency code of conduct - videos on)
- You’ll support or may take responsibility in some cases noting actions and outcomes from these weekly calls and clearly communicating tasks and responsibilities to the rest of the business. Meeting notes will be circulated within 24hrs.
- You’ll work with teams from across the agency to make sure they are meeting deadlines in line with our client’s expectations.
- A member of the client services team should be on all external meetings and critical internal planning sessions.
- We always respond to clients as promptly as possible.
- Client queries and questions are answered as soon as possible and within 24 hrs at the latest.
- This doesn’t mean you have an answer per se, but you are in contact and managing

expectations
- Contact reports sent a

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