Field Service Engineer

2 weeks ago

Bridgwater, United Kingdom Sapphire Recruitment Full time

**Job description** **Job and Person Specification**

**Job Title**: Field Service Engineer

**Overall Job Purpose**: We are working in partnership with a world leading provider of Balers, Compactors and other recycling equipment. We need Field Service Engineers to help us build a world where **"_Recycling Just Works_"** and are currently recruiting. As one of our Field Service Engineers, we will offer you the chance to travel the UK & Northern Ireland and work with some of the world’s leading Supermarkets and Logistics companieswhile working Full Time for a Passionate, Motivated and Friendly team.

**If this has tipped you’re interested please continue below for the full job specification.**

**Responsible to**: Service Manager

**Main Duties**:
Note - This role will require staying away throughout the week

**Servicing & Maintenance**:

- Basic troubleshooting, diagnostics and fault finding
- Service, Maintain, Refurbish and Repair of customer’s equipment.
- Commissioning and Installation of customer equipment
- Use of Hand/Power tools - Ratchets, Spanner, Hammers, Etc.
- Maintenance and repair of company equipment and tools.
- Manufacture, assembly and refurbishment of machinery/parts in the workshop or at customers premises.
- Responding to call outs/breakdowns in a prompt manner at short notice. This includes working weekends on a rota basis
- Adhering to Health & Safety at all times

**Customer Service**:

- Always provide a professional and courteous service to all customers and suppliers
- Build and maintain excellent relationships with new and existing customers, identifying their requirements where possible.
- Reporting to customer any defects or issues with equipment that could cause harm to their staff or members of the public.
- Provide help and advice to customers regarding the maintenance and repair of equipment.
- Removal of all scrap/waste from customer site and ensuring area is safe and clean before leaving.

**Company Vehicle**:

- Check fluid levels of company service vehicles on a weekly basis and replenish as necessary.
- Maintain cleanliness of the interior/exterior of company service vehicle.
- Stock take of service vehicles when requested to do so
- Reporting any issues or damage with company vehicle to your Service Manager.

**Administrative Tasks**:

- Completion of Service Reports after every job and ensure documentation is forwarded on to the relevant personnel following work completion.
- Completion of Timesheets, Expense Forms and request forms as require.

**Person Specification**
- Previous experience working in Mechanical or Electrical Engineering - Ideally experienced as a Field Service Engineer.
- Excellent customer service with strong communication skills
- Ability to work on own initiative
- Comfortable with frequent travelling and overnight stays

**Qualifications & Certification**
- Diploma, City & Guilds or similar qualification in Mechanical / Electrical engineering or similar discipline.
- Full Clean Driving License
- In the absence of formal qualifications, relevant previous experience will be considered.

**Additional Information**:
**Contract type**: Permanent (6 months’ probation)

**Hours**: Monday to Friday (Full time) + Overtime

**Location**: Bridgwater

**Remuneration**: £35,000 to £40,000 (Basic on 48 hours Monday to Friday)

Overtime rate paid on additional hours & Saturday, Sunday and Bank Holidays

**Benefits**:

- Accommodation paid (for overnight stays) with meals provided
- Fuel Card and Hotel Card
- Use of company vehicle (work use only)
- Work uniform

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