Technical Software Support

3 weeks ago


Milton Keynes, United Kingdom Applanix Full time

**Responsibilities**
- **A split first and second line role there will be a commitment to answer incoming support **calls courteously and within defined timescales as and when required but also the requirement to take responsibility for 2nd line complex cases.**
- **Provide problem solving service for customers relating to electrical design calculations.**
- **Contribute to initiatives to improve internal processes. To ensure these processes are **adequately documented and all relevant staff adequately trained and briefed.**
- **Adhere to all departmental processes.**
- **Record time spent on work and complete customer support tickets, including **defects/bugs on the CRM database and follow these up with solutions and communication to clients.**
- **Liaise with internal and external support staff and developers to understand customer **issues and where appropriate, propose, plan and manage the implementation of the **solution working directly with all parties.**
- **Other duties as required.
**Qualifications/Requirements**
- **Electrical Design/Electrical Support Engineer experience.**
- **Revit knowledge. Would be an advantage but not essential.**
- **Appreciation and understanding of Electrical British Standards and regulations (BS7671).**
- **Good interpersonal skills, with the ability to reason, influence and negotiate between the **various stakeholders.**
- **Proven collaborative working experience in managing multiple concurrent issues and **liaising with other departments and stakeholders.**
- **Assisting in the resolution of customer defects to ensure satisfactory completion in **accordance with company procedures.**
- **Proven ability to identify bugs, find the root cause of defects as they are found, collect **data and analyse reasons and report issues in a clear and understandable manner.**
- **Have strong time management and organisational skills.**
- **Be able to communicate complex electrical concepts to all levels of the organisation and **external customers.
**Office based but employing Trimble Flexible Working policy to committing 2/3 days per **week attendance with remainder at home.**

**Trimble provides the following compensation range and general description of other **compensation and benefits that it in good faith believes it might pay and/or offer for this position.**

**Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers **qualified applicants for employment without regard to race, gender, age, color, religion, national **origin, marital status, disability, sexual orientation, status as a covered veteran in accordance **with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D



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