Hospitality Team Member

2 weeks ago


Rustington, United Kingdom Webrecruit Full time

Rustington, West Sussex

You’ll be a customer-focused individual with an excellent telephone manner, looking to develop your skill set with our wonderful charity.

You’ll be provided with a fantastic array of benefits to support you however you need, and you’ll discover that we value our team and recognise that your wellbeing and development are paramount.

You’ll also have the chance to directly see the incredible and positive impact your work has on the lives of blind veterans.

The Role

You’ll be a key member of our Hospitality Team, assisting with booking, administration and front of house duties at our Rustington Centre of Wellbeing.

You’ll be focused on delivering a high-quality customer service for our members, visitors and customers, overseeing an effective and seamless check-in and check-out service culminating in a polite, courteous and helpful experience.

You will also manage the administration of members’ payments, maintain an accurate record of invoices and collect payments, ensuring that unpaid accounts and queries are followed up.

Additionally, you will operate the main switchboard, responding to all calls, administer the HR information system and develop, monitor and manage a member feedback model.

Your role will also involve inputting reservation details into the Studio database and managing safety and security systems.

About You

You’ll have great customer care skills and an excellent telephone manner to engage with individuals at all levels.

You’ll be a proactive self-starter with knowledge of Microsoft Office, database systems and intranet as well as being qualified to GCSE standard or equivalent at level 4 / Grade C or above in Maths and English.

This is a full-time role, operating on a rolling rota, which will include night shifts when required as well as the occasional requirement to work away from home.

The Benefits
- Salary of £25,307.78 per annum
- 28 days’ annual leave plus Bank Holidays
- Between 6-8% pension contribution
- Death in service benefit 3 x salary
- Employee Assistance Programme
- Enhanced sick pay

We embrace diversity and welcome applicants from people with a disability and from all backgrounds and cultures.

Other organisations may call this role Administrator, Administrative Assistant, Charity Administrator, Office Assistant, Receptionist, or Front of House Receptionist.



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