Guest Relations Assistant
6 months ago
**Job description**
The Ainsworth Collection is looking for a Guest Relations Assistant to join our reservations team.
Located in our office overlooking Padstow Harbour, our guest relations team is the beating heart of our business, every guest’s, experience begins here.
We are seeking a strong customer focused, organised individual with an excellent telephone manner and a background in customer service. A working knowledge of computer skills including Word, Excel and Outlook are desirable but ongoing training and support will be given.
**Responsibilities to include**:
- Taking customer bookings for our restaurants and bedrooms and managing our online bookings.
- Taking payments for our vouchers and stays.
- Keeping accurate notes on customer bookings including special occasions, dietary requirements etc. Building a database that in turn gives our customers the very best experience possible.
- To ensure the right information is passed on to the relevant managers and team regarding every reservation.
- Understanding company policies and booking procedures so you can relay correct information to our customers.
- Assisting restaurant managers with printing of menus, lunch and dinner reservations.
- Working with hospitality programmes E Restaurant, Rez Control and Gifted.
**Our people**
Our ethos is to create a vibrant, memorable experience across The Ainsworth Collection. (Paul Ainsworth at No6, Caffe Rojano, Padstow Townhouse and The Mariners) Our team have a passion for good food and delivering great service. A friendly smile and bubbly personality are the reason our guests return and continue to make happy memories with us, the journey starts when they pick up the phone and talk to our Guest Relations team.
If you have a passion for customer service and are willing to learn, we can show you the rest. We know that variety, friendship, and being able to raise to the challenge make our roles interesting and we are proud to offer individual, bespoke career progression throughout our family.
**Our Rewards**
Here at The Ainsworth Collection, we are dedicated to making your working environment an exciting and inspiring place to be. As part of the family, we love nothing more than rewarding our team for all their hard work, and as part of our team you can expect.
- Competitive salary
- Excellent share of tips
- Enrolment in Hospitality Action Employee Assist program, offering support and advice for a range of topics 24/7
- 25% discount within our family group, including Padstow Townhouse.
- Chance to work at and experience our outside events across the year.
- Paid holiday equivalent to 28 days per year
- Flexible working patterns, promoting a healthy work/life balance.
Part-time ; 3- 4 days per week, including weekends
**Salary**: From £11.00 per hour
**Job Type**: Part-time
**Benefits**:
- Employee discount
Schedule:
- Weekend availability
Supplemental pay types:
- Tips
Work Location: In person
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