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Customer Service Coordinator

4 months ago

Nottingham, United Kingdom James Kay Associates Ltd Full time

James Kay Associates are looking for a Customer Service Coordinator to join a fast-paced business in Nottingham on a full-time permanent basis.

**£23k salary + £2k service delivery bonus OTE £25k**
Monday to Friday hours 37.5 PW

Free onsite parking

Pension scheme

Healthcare plan

33 days holiday

Hours
- **Monday to Friday,**
**3-week rotation shift pattern of 08.00-16.30 / 09.00-17.30 / 10.00- 18.30**

You will be responsible for
- Managing the end-to-end customer services experience, taking ownership of customers issue through to full resolution and seeing through to satisfaction and achieving service level agreements
- Building strong working relationships with contracted customers and internal/external stakeholders and have a clear understanding of contractual obligations for each customer
- Completing administrative tasks associated with your role within agreed timescales, logging all correspondence into the inhouse system
- Have previous Customer Service experience
- Have expereicne of working with products
- Be happy to work different shifts as this role works on a **3-week rotation shift pattern of 08.00-16.30 / 09.00-17.30 / 10.00- 18.30 Monday to Friday**:

- **This is not a remote or hybrid role