Senior IT Support Engineer

3 weeks ago


Team Valley Trading Estate, United Kingdom Reed Full time

A market leading company is searching for an experienced **Senior IT Support Engineer** to focus provide high level remote IT technical support with an focus on Microsoft and Public Cloud technologies. You will provide OS, Application and Hypervisorsupport to a range of customers, with responsibility for the resolution of incidents and problems. This is a great opportunity for someone from an infrastructure background to develop their skills in public and private cloud platforms.

This company is going through a **significant period of growth** and investment and have an array of opportunities across the business. They can support your training through **certifications, on the job training or mentoring**.There are plenty of opportunities to progress upwards and work with more complex technologies.

**Key Responsibilities**:

- Co-ordinate rapid response to major incidents and problems
- Ensuring appropriate action is taken to resolve complex incidents
- Undertake post case analysis and inform all parties affected are engaged in delivery of resolution
- Develop process improvements and document post recovery steps to help identification of issues
- Take ownership in facilitating problem diagnosis
- Ensure all incidents are logged in the ITSM for data analysis

**Skills & Experience**
- Virtualisation; compute, storage.
- IaaS platforms.
- VMware stack
- Windows / Linux based guest operating systems.
- Active Directory Domain Services.
- Windows Server Update Services
- Network/storage protocols.

**Benefits include**:

- Great pension scheme
- BUPA Healthcare
- Cycle to work scheme
- Professional training and Development
- Fully funded certifications and accreditations
- Hybrid working options
- Wellbeing initiatives
- Social events
- And more
- Permanent/ Hybrid Working/ 37.5 Hours/ On Call Options/ Monday - Friday_



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