Front Office Team Member

6 months ago


Glasgow, United Kingdom PREMIER SUITES Glasgow Full time

**Position: Front Office Team Member (Part Time, Permanent)**

**Location: PREMIER SUITES Glasgow**

**Working Hours: 24 to 32 hours per week**

**Hourly Rate of Pay: £11.50**

PREMIER SUITES PLUS Glasgow are currently recruiting for a Part Time Front Office Team Member to join the team.

**The Hotel**
Located in the heart of Glasgow, just a short walk from Glasgow Central Station, Queen Street Station and the retail area of Buchanan Street, PREMIER SUITES PLUS Glasgow George Square is an excellent luxury hotel alternative with sophisticated serviced apartments.

**The Role**

Some duties will include:

- To carry out front office duties including, welcoming guests to the property, providing effective check-in and check-out procedures.
- To anticipate guest’s needs and ensure that service is provided to the level they require and beyond expectations.
- Provide Social Media updates
- To ensure that all guests are greeted with a friendly welcome and offered the highest standards of customer guest care and satisfaction throughout their stay.
- To ensure that all aspects of invoicing, security and cash handling are followed at all times in accordance with the Hotel Policy.
- Maintain a thorough understanding of Premier Suites property facilities and processes.
- Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate.
- To deal with any guest complaints, queries and suggestions quickly and efficiently.
- To adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, Cash Handling etc.
- Be familiar with local tourist attractions, amenities and activities whilst assisting customers with their requirements.

**To Apply**

**Job Types**: Part-time, Permanent

**Salary**: £11.50 per hour

**Benefits**:

- Employee discount
- Health & wellbeing programme

Schedule:

- 8 hour shift

**Experience**:

- Hotel Reception: 1 year (preferred)

Work Location: In person



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