Clerk Telephonist

Band 2

**Main area**
- Clinical Pathology

**Grade**
- Band 2

**Contract**
- Permanent

**Hours**
- Part time - 17.5 hours per week

**Job ref**
- 164-5768759

**Site**
- QMC Campus

**Town**
- Nottingham

**Salary**
- £22,383 per annum

**Salary period**
- Yearly

**Closing**
- 13/11/2023 23:59

Job overview

The department of Clinical Pathology is looking for a Clerk Telephonist to join our Admin & Clerical Team based mainly in the Main Office at QMC Campus. The main focus of the role is to provide a telephone helpdesk service for the department which involves answering queries regarding test results, giving advice on appropriate sample types and acting as a first line of contact for other sections of the department. The postholder will also provide clerical support to the scientific and medical staff of the department as and when required.

Main duties of the job

The role would require working within a team to complete all daily tasks and general duties including filing, dealing with paper copy results, answering the phone and general reception duties.

Good communication skills and the ability to prioritise workloads, in view of changing priorities are essential. Also the need to work under your own initiative is necessary.

In addition to the below summary you need to familiarise yourself with full job description and person specification documents attached to this advert.

Working for our organisation

The successful individual will be joining a professional team and will be fully supported to facilitate a smooth induction.

Detailed job description and main responsibilities

Person specification

Training & Qualifications

Essential criteria
- Educated to GCSE level in maths and English, Grade C or above
- Able to plan own work and meet agreed targets on an ongoing basis

Experience

Essential criteria
- General office experience, including reception work.

Desirable criteria
- Knowledge of the Breast Screening service
- Experience working within breast screening or a similar department

Communication and relationship

Essential criteria
- Experience of good customer care and interpersonal skills

Planning and organisation skil

Essential criteria
- Planning and organisation of routine tasks

Physical skills

Essential criteria
- Experience of telephone enquiry work

Other requirements specific to

Essential criteria
- Able to provide and receive clear and concise information by telephone
- Able to work well within a team and as an individual.
- _________________________________________

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the **Occupational Health Department **confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.