Branch Assurance Advisor

3 weeks ago

North West, United Kingdom Post Office Ltd Full time

**Summary**:
**Salary: £30,928.24 per year**
**Grade: PO**
**Contract Type: 12 month secondment**
**Location: Field Based - Chester/North West**
**Reporting to: Branch Assurance Team Leader**
**Division: Loss Prevention**

**The Purpose of the Role**:
The Audit Advisor role is responsible for carrying out POL’s audit requirements across our network of over 11500 branches. A key role which will play a vital part in driving down POL’s branch accounting losses and increasing transacting compliance in order to effectively manage branch financial and compliance risks. The geographical requirements of the role where possible will be based on the home location of the individual Auditor but occasional overnight stays will be a requirement.

**Principal Accountabilities**:
1. Personal delivery of financial and compliance audits and associated intervention activities in an effective and legally compliant manner
2. Completing all required documentation and reporting in an accurate, compliant and timely manner and within the timescales agreed on the team service levels
3. Supporting the development and deployment of improvements to processes and procedures within the Audit function and wider Loss Prevention Team
4. Working closely with Training Support colleagues to ensure that any branches where additional support and/or development is required are referred
5. Ensuring that the reasons for a branch audit, the findings and next steps are clearly explained to the Postmaster at the relevant time.
6. Liaise with and the follow advice issued by the Contract Investigations Manager/Contract Advisor on serious compliance breaches or high value discrepancies discovered during the audit.
7. Audit documentation is sent to the Postmaster within 2 days of the branch visit.
8. Being prepared to discuss audit and branch findings further should POL progress the matter through the legal system. This could involve providing verbal and documented evidence and on rare occasions being asked to stand as a witness in court
9. Ensuring that any issues or complaints are flagged up to the Audit Manager without delay
10. Reporting to the Audit Manager any policy and/or process inconsistencies, along with any area of potential risk exposure to POL
11. Responsibility for ‘owning’ personal development, completing a personal development plan and ensuring that any training needs are discussed with the Line Manager
12. Completing detailed reviews of the Horizon system along with accurate cash and stock balance procedures, highlighting and reporting back recommendations on any issues or errors found

**Qualifications, Experience & Skills**:

- Technical Skills/Expertise- Excellent working knowledge of POL accounting processes and Horizon workings
- Excellent knowledge of POL in branch processes
- A strong understanding of Audit & Compliance procedures
- Personal Skills- Excellent interpersonal and people skills
- Good communication and stakeholder engagement skills
- Trustworthy, professional and able to operate in a highly confidential environment
- High level of professional integrity
- High attention to detail
- Demonstrate and role model Post Office behaviours with a positive mindset
- Flexible, especially in relation to travelling and working outside of normal office hours, when required

**About Post Office**:
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide - more than all of the UK’s banks and building societies put together.

We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.

**Our Ways of Working** underpin everything we do, they are the “How” of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.

By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short**:Working in partnership**, as **one team**, we **deliver **amazing results

**The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are

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