Tech Hub Specialist

5 months ago

Dudley, United Kingdom Zenergi Full time

**Vacancy Title: Tech Hub Specialist & Siteworks Support**

**Vacancy Location: Office Based - Brierley Hill**

**Engagement Type: Permanent, Full Time**

**About Us
- **

Zenergi is an award-winning energy consultancy in the UK, delivering a range of services to over 4,000 customers, including energy procurement, contract management, and energy and carbon reduction solutions. At Zenergi we strive to provide excellence in all areas of service to our customers, colleagues and suppliers based on being professional, efficient, conscientious and progressive at all times. Communications through all levels is the key to our success and we pride ourselves on our exceptional quality of service.

Every member of the team is one of the Zenergi family and we strongly believe in supporting them to become the best they can during their Zenergi journey. We are committed to providing a positive environment where people can grow and develop both professionally and personally.

**Position**:
**Your New Role**:
Are you a utilities professional looking for your next career move? Do you have a** **Strong technical knowledge of metering systems and technologies, including electricity, gas, and water meters?

We are currently recruiting for a Tech hub specialist & siteworks support within our siteworks team in Brierley Hill.

As a Tech Hub Specialist & Siteworks Support your primary responsibility is to manage and resolve all technical and metering related queries, in what is a critical business function. This vibrant team offers to opportunity to expand your metering and technical knowledge, whilst maintaining focus on efficient and effective query resolution.

**Key Responsibilities**:
Overseeing the Zenergi Groups Tech Hub Support Function, where tasks include (but not limited to):

- Ensuring all enquiries raised by Clients are investigated and resolved
- Ensuring Colleagues and Relationship Managers within the Group are kept up to date with any Tech Hub issues that affect their Customers or Teams
- Act as the primary point of contact for all metering issues, promptly responding to queries and resolving issues efficiently
- Liaise with suppliers, meter operators and third parties to troubleshoot and resolve technical issues related to meters
- Maintain a comprehensive knowledge base of metering systems, technologies, and industry best practices to provide expert guidance and support
- Develop and maintain effective relationships with suppliers, ensuring timely delivery of services and equipment
- Prepare accurate reports and documentation regarding metering activities, including system performance, troubleshooting processes, and resolutions.
- Complete all administrative requirements in relation to the Zenergi query resolution process, and maintain up to date records on behalf of all stakeholder
- Embrace a continuous improvement mindset & formalise any resulting proposal for change, to evolve the quality or efficiency of Zenergi or supplier processes
- Build relationships with other stakeholders within the Zenergi group, maintain effective communication & provide consistent support with the core objective of delighting our customers
- Manage day-to-day requirements within the wider operations division, including logging activities to ensure data integrity, and providing feedback as necessary
- Attend regular one to one catch ups, monthly meets and PDPs where applicable
- Collaborate within operations to ensure cohesive working practices

**Requirements**:
**Desirable Criteria**:

- Proven experience in a similar role, managing metering operations and resolving technical issues
- Strong technical knowledge of metering systems and technologies, including electricity, gas, and water meters
- Excellent problem-solving skills with the ability to analyse complex issues and provide effective solutions
- Attention to detail and a commitment to delivering high-quality results
- PowerBI and Microsoft Office including Excel, Word and Outlook
- Full UK driving license and a willingness to visit regional offices where appropriate
- An understanding of the energy supply industry and metering knowledge would be an advantage

**Other information**:
**Benefits**:

- Pension scheme current minimum contributions are 4% Employer 5% Employee
- 23 days holiday + Bank Holidays - Increasing 25 days after 5 years’ service
- Employee Benefit Trust
- EV salary sacrifice
- Yearly Company events
- Zen points
- Benefits pot
- Zen Academy: A bespoke training programme open to everyone who wishes to develop themselves, click the link to find out more: Zen Academy - Infogram

Please click this link for more detail on our benefits & culture here at Zenergi: Zenergi Careers - Infogram

- Zenergi is proud to be an equal opportunities employer and is committed to meeting responsibilities under the Equality Act (2010). We believe that diversity, equality and inclusion are crucial components of a successful and thriving workplace. We are committed to ensuring

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