Direct Sales Advisor

4 weeks ago

Warrington, United Kingdom The Recruitment Co Full time

**Job Title**: Direct Sales Agent
**Location**: Warrington / based/ Hybrid after training
**Hours**: Shift Pattern between the hours of 9am-8pm Mon - Fri, 12pm-8pm being the latest shift they will be expected to do 1-2 lates a week.
10am-6pm Saturday
10am-4pm Sunday
**Salary**: Upto £22,000 DOE + OTE Commission Structure & Potentially earn upto £4,200 extra per annum.
**Full time, Permanent Contract**
**Job Purpose**:
**Role Responsibilities**:

- Outbound calling to customers introduced from brokers/direct marketing
- Increase customer retention by contacting existing customers to promote car finance renewal
- Consistently achieve all sales/conversion targets and productivity goals
- Build rapport with customers maintaining a friendly, empathetic and professional telephone manner
- Build effective relationships with the companies dealer network to enhance customer experience and maximise conversions
- Passionately demonstrate excellent product knowledge and provide customers with all relevant information
- Confidently handle customer objections through effective questioning, establishing customer needs and offering a tailored solution
- Gather information from customers to establish their eligibility/suitability for our products
- Consistently achieve all call evaluation targets and quality objectives

**Key Accountabilities**:

- Communicates in an appropriate way with colleagues and customers demonstrating a full understanding of the recipients' needs
- Makes suggestions for ways to improve own and business performance
- Accepts and uses constructive feedback to improve own performance
- Contributes to meetings and discussions i.e. 121s, team meetings, Employee forum
- Ensures agreed objectives and targets are achieved in a way that is consistent with the companies values and behaviours
- Looks to develop own skills and knowledge of the business and understands how departments across the company work and link as part of the business model in order to support customers and colleagues
- Makes quality decisions within the framework of the role and has the customer at the forefront of the decision making process
- Takes into account the impact on others when making decisions
- Willingly shares knowledge with less experienced people
- Proactively works to resolve customer and colleague issues and problems with area of responsibility
- Ensures an understanding of business goals and priorities action to achieve objectives
- Looks to improve performance when things go off track.
- Ensures all actions meet the companies policies and procedures and external legislation

**Benefits**:

- Hybrid working (3 days in the office, 2 days working from home)
- Competitive salary
- Bonus
- Annual leave - 25 days increasing by 1 day a year to 27 days
- 'Day off for your birthday' additional day leave for your birthday (to be taken 2 weeks either side of birthday)
- Paid overtime opportunities
- Office Treats - Treats, healthy snacks, fruit, tea and coffee. Subsidised Costa Coffee - Warrington office only.
- 10 days full company sick pay (with more than one year's service)
- Employee Assistance Programme (EAP)
- Free car parking
- Paid medical appointment leave
- On-site gym membership discount
- Eyecare vouchers
- Free Flu Vaccinations

**Birchwood Park - Warrington**
- On site nursery with 119 places hosted in a purpose-built facility by Busy Nought to Fives
- Free weekly cinema screenings
- On site cafe's and restaurants including street food, pizza oven and 'grab and go' options
- Modern gym costing just £20.99 per month for Go Car employees
- Free shuttle bus between Birchwood Train Station and the site
- Free shuttle bus to Birchwood Shopping Centre at lunchtimes
- Online car share scheme and facilities for cyclists including lockers, showers and cycle hire
- On site cash point
- On site yoga classes
- On site hotel 'The Penta' for visiting staff
- Free wifi throughout Birchwood Park's facilities
- "Classifieds" forum for employees on the park
- Parklife app to keep you updated with events, travel news and daily specials and menus

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

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