Branch Assistant/ Yard Operative

4 days ago

Birmingham, United Kingdom Solihull Trade Frames Full time

**Position**:Branch Assistant/ Yard Operative

**Reporting to**:Branch Manager

**Location**:Solihull Trade Frames Ltd

**Salary range**:£25,000 - £27,000 per annum

**Contracted hours**:40 hours per week (flexibility is required to meet the needs of the business. You will be expected to work such hours as necessary for the performance of your duties.

**Role outline**:
The Branch Assistant/ Yard Operative is a responsible for providing an outstanding level of service to all customers and stakeholders, both in a customer-facing environment and over the telephone, which will contribute to the overall success of Solihull Trade Frames Ltd.

They will be efficient and professional to effectively maintain stock levels, identify and recognise customer needs, assist the Branch Manager with any administrative functions and maximise sales at every opportunity in order to attain the company’s objectives and ideally exceed branch targets.

The processing of orders and specifications is also a fundamental part of this role, as well as providing customers with accurate product quotes and prompt invoices.

In addition, the Branch Assistant/ Yard Operative role will be expected to assist with customer deliveries/ collections, unload delivery vehicles, stock replenishment, waste disposal/recycling and general housekeeping duties.

The role is varied and will involve a significant amount of manual handling.

**Key tasks and responsibilities**:
**Branch Assistant**:

- Advise all potential and existing customers on the branch’s products and ensure that all outstanding queries are answered to an exceptional standard
- Ensure that all incoming and outgoing deliveries are unloaded/loaded in the correct manner and are checked thoroughly to ensure that they meet the required quality standards
- To be able to respond to difficult situations in a calm and patient manner, and feel confident in asking for further assistance from the Branch Manager (if and when required)
- To ensure that all branch product knowledge is accurate, detailed and up-to-date in order to provide all potential and existing customers with an outstanding sales experience
- Process and accept payments from all customers in an efficient manner
- Ensure that all sales documentation is entered and stored correctly (to the highest standard)
- Handle the branch’s tills (for both sales and refunds) in an efficient manner to allow all customer transactions to be processed effectively
- Process any customer orders and specifications in a timely and efficient manner to ensure that an exceptional standard of service is provided
- Ensure that the store operating standards achieve the highest level of excellence in line with the company’s requirements
- Provide all existing and potential customers with any product quotes and invoices in a prompt and welcoming manner to maximise sales opportunities and ensure that an exceptional standard of customer service is provided
- Ensure that the shop floor is kept clean and tidy, with all housekeeping standards prioritised and maintained
- Ensure that all products in the branch are displayed in an attractive and safe manner
- Achieve financial objectives and branch targets by maintaining and reporting on stock levels to the Branch Manager to ensure that stock and services are readily available
- Provide an exceptional quality of service to all potential and existing customers to ensure that the opportunity to sell products is maximised
- Maintain the stability and reputation of the branch by complying with legal requirements and ensuring that customer satisfaction is prioritised
- Assist the Branch Manager with any administrative functions or other requested tasks

**Yard Operative**:

- Prepare sales orders for collection/post/carrier delivery to customers (as well as pick and pack the items)
- Prepare sales orders for loose stock items ready for loading each day
- Carry out perpetual inventory counts and stock-takes (as required)
- Comply with all health, safety and environmental policies and procedures
- Unload incoming deliveries and store to correct locations
- Collection and recycling of all production waste materials and scrap
- Housekeeping of indoor and outdoor storage areas
- Timely provision of correct glass units and panels to Logistics Department for loading
- Assist the Team Leader in meeting departmental and company objectives
- Perform any other duties as may be required in accordance with business needs

**NOTE**:
The job description outlines the main duties of this position and is designed for the benefit of both the post holder and the company in understanding the prime function of the post. It should not be regarded as exhaustive, as there may be other duties and requirements with the role. The duties and responsibilities may change from time to time, and the post holder may be required to carry out other work not explicitly mentioned above which is considered to be appropriate.

**Person specification**

  • Yard Operative

    2 days ago

    Birmingham, United Kingdom Lyndon SGB by Brandsafway Full time

    Lyndon SGB by Brandsafway is the UK's largest provider of commercial scaffolding and access solutions with regional branches nationwide including London, Birmingham, Manchester, Leeds, Ipswich, Edinburgh, Glasgow and Bristol to name a few. Working on some of the country's most exciting, cutting-edge construction and infrastructure projects, we are proud to...

  • Yard Operative

    7 months ago

    Birmingham, United Kingdom Lyndon SGB by Brandsafway Full time

    Lyndon SGB by Brandsafway is the UK's largest provider of commercial scaffolding and access solutions with regional branches nationwide including London, Birmingham, Manchester, Leeds, Ipswich, Edinburgh, Glasgow and Bristol to name a few. Working on some of the country's most exciting, cutting-edge construction and infrastructure projects, we are proud to...

  • Warehouse / Yard Customer Assistant

    7 months ago

    Birmingham, United Kingdom Travis Perkins plc group Full time

    Joining Branch Manager Oliver Clarke and his team as a Yard Customer Assistant ** **at Keyline Birmingham, situated at Selecta Ave, Shady Ln., Great Barr, Birmingham B44 9EH. You’ll be working in the yard dealing with our customers playing a vital role in our continued success. A buzzing atmosphere, great benefits, and plenty of opportunities for career...

  • Yard Operative

    6 months ago

    Birmingham, United Kingdom Jewson Builders Merchants Full time

    Are you based in the **Stechford **area? Do you have a passion for working with people? **Jewson **a leading building materials distributor in Northern Europe, is on the hunt for a **Yard Operative** who's as passionate about great service as we are. We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along...

  • Yard Operative

    7 months ago

    Birmingham, United Kingdom BURTON ROOFING MERCHANTS LTD Full time

    Burton Roofing Merchants is a national UK roofing materials distributor. Our 40+ years of history stands for the best roofing expertise and quality materials you can find in the market. We have an exciting opportunity for an enthusiastic and motivated individual to join us, and become a part of our fast paced, rapidly growing Company. Our customers and...

  • Yard Operative

    7 months ago

    Birmingham, United Kingdom Johnsons Timber Supplies Ltd Full time

    **Timber Yard Operative** We are looking for a friendly, enthusiastic and hardworking person to join our team as a yard operative. We are an independent family run timber merchant based in Tyseley, Birmingham. **Salary**: £10.50-12.00 p/h dependant on experience/suitability Hours: 40 Hour Working Week. Monday - Friday. Responsibilities and duties: -...

  • Yard Operative

    4 days ago

    Birmingham, United Kingdom Envigen LTD Full time

    **Envigen Ltd have invested in a “State of the art” Cable Recycling/Recovery plant currently being commissioned at their site in Sutton Coldfield. This is an exciting opportunity to join the team in developing the business.** To support this investment, they are recruiting for the following: - **Yard Operative** - **Yard Operative duties**:_ - Assist...

  • Yard Assistant

    3 days ago

    Birmingham, United Kingdom MKM Building Supplies Ltd Full time

    Our successful **Birmingham North **branch is looking to recruit for the following role: **Yard Assistant** In this role you will work as part of our external team of staff. **Responsibilities and Duties** - Assisting customers - Providing excellent customer service - Loading and unloading vehicles - Picking and checking orders - Storing stock safely -...

  • Yard/driver Operative

    6 months ago

    Birmingham, United Kingdom Jewson Partnership Solutions Full time

    **Jewson **a leading building materials distributor in Northern Europe, is on the hunt for a **Yard/Driver Operative **who's as passionate about great service as we are. We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday...

  • Yard/warehouse Assistant

    7 months ago

    Birmingham, United Kingdom Jewson Builders Merchants Full time

    **Jewson **a leading building materials distributor in Northern Europe, is on the hunt for a **Yard/Warehouse Operative **who's as passionate about great service as we are. We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday...

  • Yard Operative

    7 months ago

    Birmingham, United Kingdom Sunbelt Rentals Careers Full time

    **About The Role**: We’re looking for the very best people to join the Sunbelt Rentals Team as we continue to strengthen our market-leading position and provide an even better customer experience. Would you like to be part of this and develop a long-term career with a successful and growing company? Please read on and find out more about our vacancy for a...

  • Yard Operative

    6 days ago

    Birmingham, United Kingdom Modern Edge Recruitment Full time

    Modern Edge recruitment are seeking a nights Yard Operative for a reputable company based in Minworth, Birmingham. Duties include: - Trafic control of incoming vehicles - Based outside in the yard - Direct vans and trucks to relevant bays to be unloaded Available for an immediate start **Hours**:5pm - 2am **Pay**:£11 an...

  • Yard Operative

    2 weeks ago

    Birmingham, Birmingham, United Kingdom FORDE RECRUITMENT LIMITED Full time

    Auction Yard Role OverviewFORDE RECRUITMENT LIMITED seeks an experienced individual to work as a yard driver at one of their prestigious clients, a leading player in the automotive industry with a nationwide presence.This role involves efficiently relocating vehicles within expansive sites, moving them from one location to another. Due to the significant...

  • Yard Operations Coordinator

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Morson Talent Full time

    Job Summary:This is a dynamic leadership role within Morson Talent's plant hire services, focusing on yard operational activities, team management, and logistics coordination. As Yard Operations Coordinator, you will be responsible for ensuring safe and efficient storage and movement of goods in and out of the depot.

  • Yard Operative

    7 months ago

    Birmingham, United Kingdom HB People Recruitment & HR Specialists Full time

    Do you want to be part of the UK's and Ireland's leading manufacturer and supplier of mobile intelligent transport systems (ITS), with a nationwide depot network as a **Yard Operative?** **Reporting to the Depot Supervisor you will play a key part in our client's hire operation. Ensuring that the depot yard is maintained to a high standard and organised in...

  • Assistant Branch Manager

    4 weeks ago

    Birmingham, United Kingdom Antony James Recruitment Ltd Full time

    Assistant Branch Manager Our International Banking client are seeking an Assistant Branch Manager to join the team as soon as possible on permanent basis with a salary of £32,000 on offer.This role comes with a great perks package including private healthcare, generous holiday.What does the role entail?Working as the Assistant Branch Manager you will...

  • Yard Operations Manager

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Morson Talent Full time

    Job Title: Yard Operations ManagerEstimated Salary: £35,000 - £45,000 per annumA dynamic and experienced Yard Operations Manager is required to join our team at Morson Talent.About the Role:We are seeking a highly skilled and motivated individual to lead our yard operations team. The successful candidate will be responsible for overseeing the efficient...

  • Assistant Branch Manager

    2 months ago

    Birmingham, United Kingdom Antony James Recruitment Full time

    Assistant Branch Manager Our International Banking client are seeking an Assistant Branch Manager to join the team as soon as possible on permanent basis with a salary of £32,000 on offer. This role comes with a great perks package including private healthcare, generous holiday. What does the role entail?Working as the Assistant Branch Manager you will...

  • Yard Operative

    1 day ago

    Birmingham, United Kingdom Pro-Drive Full time

    We have an immediate opportunity available for a Yard Operative working with our well established client based in Wythall, Birmingham. - Motivated - Available immediately - Able to work individually - Flexible - Able to commute daily **Daily duties to include**: - Movement of stock - Preparation of orders - Completion of paperwork where applicable - Keeping...

  • Assistant Branch Manager

    2 months ago

    Birmingham, United Kingdom Antony James Recruitment Ltd Full time

    Assistant Branch Manager Our International Banking client are seeking an Assistant Branch Manager to join the team as soon as possible on permanent basis with a salary of £32,000 on offer. This role comes with a great perks package including private healthcare, generous holiday. What does the role entail? Working as the Assistant Branch Manager you will...