Guest Experience Team Member

4 months ago

Perranporth, United Kingdom Haven Full time

Summary Come and join our One Great Team here at Haven as a Guest Experience Team Member

Location Perran Sands Holiday Park close to Newquay - even when you’ve stowed your board away, there’s loads more to do.

Perranporth, Cornwall TR6 0AQ GBR

Job Details
Come and
join our One Great Team here at Perran Sands Haven as a Guest Experience Team Member

As part of our Guest
Experience Team, you will
- Prepare Welcome Packs to warmly greet our guests upon their

arrival
- Extend a warm

welcome to guests as they arrive at our bustling reception area
- Extend

hospitality through courtesy check-in calls, ensuring guests feel appreciated
and attended to from the moment they arrive
- Share your

insider's knowledge of the local area with our guests, enriching their stay
with tips and recommendations for an unforgettable experience
- Collaborate

seamlessly with our team to swiftly and effectively address any queries or
concerns our guests may have, ensuring their comfort and satisfaction
throughout their stay

What’s In It For You?
- Free use of our Leisure Facilities, including swimming pool
- Up to 50% Discount off food on Park and 20% discount in our shops
- Opportunity to use our Corporate Box at the O2 Arena
- Fantastic Discounts with many national Brands & Retailers
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels
- Reward & Recognition Schemes
- Training and development opportunities including fully funded qualifications
- Fantastic Health, Mind & Money Support Programme
- Enhanced family friendly policies and pay* (eligibility criteria applied)

**Pay Rates**: 16 to 17
£8.50, 18 to 20 £10.97, 21+ £12.44 per hour
**Location**: Haven Perran Sands Holiday Park, Perranporth, Cornwall, TR6 0AQ

Experience
and Qualifications
You don’t need experience to join our Guest Experience Team.
You may already have experience in Hospitality, Customer Service or Guest
Relations but if not, that’s ok We will provide the training and support
required to ensure you are great at what you do. All we are looking for
is

A
warm and welcoming communicator, always keeping a positive attitude, even in
tricky situations. Being customer-focused is crucial because you'll be our
guests main point of contact. Your warmth and ability to handle anything with a
smile will ensure our guests feel truly cared for and valued.

Who are we?
We’re part of an award-winning Bourne Leisure family,
which includes Haven & Warner Hotels. We have 9,000 fantastic team members
and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Working with us is ultimately defined by our
exceptional people and teams. At Haven, we take pride in our Breath of Fresh
Air culture, which focuses on valuing and supporting every team member. We
prioritise openness and transparency in our interactions allowing our team
members to be their authentic selves.

Working hours are on a rota over a 7 day period and could
include evenings and weekends (depending on role). We aim to offer flexibility
where we can, including full or part time hours.

We would love to hear from you
ask you a few questions which may take around 5 minutes, then click submit and
one of the Team will be in touch.

What can you expect during the recruitment
process?
When invited to meet with us, you will have an
interview and either a practical assessment or a skills test, depending on the
role. If you require any support or reasonable adjustments to help you perform
at your best during this process, please let us know.

Diversity,
equity, and inclusion are at the heart of who we are and what we do. Our
commitment to these values is unwavering and they are central to our mission.
we are happy to discuss any reasonable adjustments or flexibility that you may
require, including whether a role can be part-time or a job-share.

We
process and are here to provide support where we can. If you require any assistance
or reasonable adjustments while applying, please don't hesitate to reach out to

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