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Stock Condition Coordinator

4 months ago

London, United Kingdom Peabody Full time

Salary range
** Circa £36,000**

Location
** Ealing, London**

Contract type
** Permanent**

Weekly hours
** Monday - Friday, 09:00 - 17:00**

**What we’re looking for**:

- Do you have experience and ability to deliver excellent customer care whilst valuing diversity?
- Are you able to work under pressure and meet deadlines and targets?
- Do you have excellent time management and prioritisation skills?
- Are you able to work under pressure and meet deadlines and targets?
- Do you have a HND relevant to this role or an equivalent qualification?

If so, this role is perfect for you

Here at Peabody, we have an opportunity for a Stock Condition Coordinator on a Permanent basis at our Ealing Broadway office.

**A bit about the role**:
As a Stock Condition Coordinator, you will provide excellent front line customer service by working in partnership with internal and external stakeholders to ensure our customers’ needs are met and the departmental/team objectives are achieved.

Some of the key results for the role include:

- Developing and maintaining relationships with internal and external stakeholders in order to support our customers.
- Assessing clients’ needs to ensure effective service delivery.
- Ensuring that all policies and procedures are adhered to so that consistent and standard practice is achieved across the organisation.
- Scheduling of appointments of Stock Condition Surveyors, liaise with customers and external contractors to enable access
- Investigating and responding to client enquiries and complaints ensuring that timescales are met in line with key performance indicators and the complaints policy.
- A minimum of 1 to 2 days working in the Ealing Broadway office is required._

**A bit about us**:
160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here just a few of the benefits for working at Peabody:

- Flexible and hybrid working (depending on the role)
- Up to 30 days’ annual holiday plus bank holidays
- Competitive salaries that are benchmarked regularly against current market rates
- Two additional paid volunteering days each year
- Family friendly policies
- Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal
- 4 x Life Assurance
- Up to 10% pension contribution matched 1:1

**Are you ready to apply?**

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.