Front of House Supervisor

7 months ago

Shrewsbury, United Kingdom Holroyd Howe Full time

**Job Title**:Front of House Supervisor

**Reporting to**:Deputy Catering manager

**Overall Objectives**: To take responsibility for the catering operation in line with Company policies, Client requirements and financial constraints. To provide leadership and guidance to all team members to ensure a positive customer experience, under the guidance of the Catering Manager

**Specific Responsibilities**:

- To make a continuous assessment of the performance of all staff under your supervision in order to establish training needs and development potential
- To ensure that training is carried out in the location to meet identified needs and requirements of the Company training policy.
- To ensure that all staff are aware of their duties and the standards required
- To assist in ensuring that all kitchen staff are aware of their Health and Safety responsibility and receive the appropriate training
- To attend training sessions and catering meetings when required
- To take responsibility for the smooth and efficient running of the section/s as appropriate
- To motivate and lead by example ensuring you and your team have fun at work and are proud of your efforts

**Client Service**:

- To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
- To regularly monitor customer feedback and produce a suitable action plan based on the results.
- Ensure that your restaurant has a fun feeling which customers enjoy and can relax away from the workplace.
- To be customer focused at all times, by being visible during service periods, approachable, and exceeding expectations in delivering customer needs.
- To ensure all food is presented and served in line with company standards, using innovation in the method and style of presentation and food service.
- To ensure that you deliver what you promise to the customer, client and team.
- To ensure that all agreed service objectives are met in line with client expectations.

**People Management**
- To assess employee performance, recognise potential and meet training needs as appropriate.
- To ensure training is carried out in line with the company training policy to meet the needs and requirements of the individual and Holroyd Howe.
- To ensure that all employees are knowledgeable and motivated in their roles and the business through effective induction, accurate job descriptions and on the job training.
- To carry out and assist the Catering Manager in disciplinary procedures following company guidelines and standards.
- To support the Catering Manager in the development of the team by empowering them, supporting them, encouraging them and maintaining an “open door” policy.
- To motivate and lead by example, ensuring you and your team have fun at work and are proud of your efforts.
- To monitor the development and progress of key staff at location in order to make recommendations and appointments for succession planning.
- To treat your team at location as you would expect to be treated.
- To comply with Keeping Children Safe in Education Parts 1 & 3
- To ensure all employees are trained in safeguarding and safer recruitment policies and practices

**Financial Management**
- To assist the Catering Manager in ensuring that all bookwork is completed in a timely, accurate and efficient fashion and in line with Holroyd Howe procedures.
- To ensure that the location adhere to company banking and cash security procedures in line with the company policy
- To ensure that all standards of food preparation and service are established and achieved in line with location budget.
- To consistently look at ways of maximising income through effective purchasing from nominated suppliers and creative merchandising.
- To monitor and order all necessary dry goods and equipment.
- To complete an equipment stock take on a termly basis

**Health & Safety, Food Safety, the Environment**:

- To ensure that the location meets statutory and company requirements in Health and Safety, Food Safety and environmental legislation and procedures.
- To ensure all equipment is well maintained and is in good working order.
- To make recommendations for renewal and replacement of equipment when required.
- To ensure that all company procedures and work instructions are fully understood and practised by all employees.
- To attend all health and safety training courses as required.

**Qualifications**:
We are looking for passionate, motivated individuals with an interest in hospitality. We're also looking for:

- Good communicators
- Good level of spoken English
- Works well within a team
- Basic knowledge of running shifts and leading a team

Extensive training and induction will be provided so whilst a high level of experience isn't necessary, we do need individuals who can show us that they have an interest in hospitality to ensure that guest experience will be a great one.

**Additional Information**:
**Additional Responsibilities**
- To efficiently manage

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