Field Services Supervisor

5 months ago

Ashford, United Kingdom YouFibre Full time

**Description**:
**Field Service Supervisor**
**Salary - £36,000 per year**

**Location: Ashford**

**Reporting to: Head of Field Service**

**Full time, Shift Pattern - 5 days - Shift pattern, Monday - Saturday, 8am - 18:30**
- To be the first point of contact for your Field Service Engineers
- Have a solid understanding of fibre, networking, Wi-Fi and in-home connectivity
- Be able to lead a team of engineers and encourage them to deliver the best level of service possible
- Handle all escalated field service cases and report back to Management
- The Manager must be presentable, polite and someone who thrives on providing the best possible customer experience
- Owning all aspects of YouFibre Field Services in your area including onboarding of staff, training, stock, van management, engineer support, health and safety, KPI’s and reporting

**Key Responsibilities**:

- Resolve home connectivity problems for customers whilst being engaging and polite
- Ensure that customer feedback from their teams engineering visits is 5* wherever possible.
- Ensure team compliance with all necessary audits that meet company standards.
- Be pro-active, and able to manage your own workload without much oversight from management.
- Be willing to step in and lead from the front and do whatever it takes to provide customers the best possible experience.
- Create and implement standard operating procedures across your field services team
- Train and upskill new and existing engineers
- Rollout of new systems and processes
- Identifying weak areas, building and implementing plans to improve these
- Ensure weekly team KPIs are submitted
- Responsible for managing team calendar (Holidays/Sickness)
- Cover engineer absence to ensure WOs are not dropped
- Manage Total Loss of Service report on a daily basis
- Manage Faulty stock returns and engineer waste
- Produce Stock orders for team
- Monitor SHEQSY for your engineers

**Skills, Knowledge & Expertise**:

- Experience working with residential home broadband or similar at an ISP
- Relevant industry experience
- Knowledge of health and safety and industry specific legislative requirements
- Desire to work in a fast paced environment and go the ‘extra mile’ to support our delivery of a great customer experience.
- Excellent attention to detail
- Good Microsoft office skills including Excel

**Why our people love working with us**:

- Equity - yes, a real part of the company
- 25 days holiday plus bank holidays
- Pension scheme that matches your contribution up to 8%
- Phone allowance
- Health care cash plan
- Cycle to work
- Employee assistance programme
- PPE and Uniform provided
- IT equipment provided
- Remote working
- Discounted Gym memberships
- Retail offers - discounts from recognisable brands
- Company Events
- Travel expenses paid
- Annual Bonus up to 30% of salary (discretionary of the business)
- Free YouFibre broadband if you are within our area, plus friends & family discount.

**Like what you see? Here’s what happens next**:
**About YouFibre**:
YouFibre is a small team of experts on a mission to provide Faster, Fairer, Kinder Internet across the UK. Founded in 2019, we’re on a mission to bring ultrafast Internet to our customers.

Guided by the principles of flawless customer support, fair contracts, and affordable pricing, You brings the full fibre experience direct to your home or office to create the best Internet experience possible.

  • Field Care Supervisor

    2 weeks ago

    Ashford, United Kingdom CV-Library Full time

    Field Care Supervisor Location: Ashford Job Type: Permanent Full Time Salary: £25,000 + Profit Share Bonus Scheme Job Ref: ASHFORD/FCS/99 Nurseplus have an exciting opportunity for a Field Care Supervisor to join our homecare team based in Ashford. If you have some experience in community care work and are now looking for some supervision and...

  • Field Care Supervisor

    2 months ago

    Ashford, United Kingdom CV-Library Full time

    Field Care Supervisor Location: Ashford Job Type: Permanent Full Time Salary: £24,000 - £25,000 + Profit Share Bonus Scheme Job Ref: ASHFORD/FCS/99 Nurseplus have an exciting opportunity for a Field Care Supervisor to join our homecare team based in Ashford. If you have some experience in community care work and are now looking for some...

  • Field Care Supervisor

    1 month ago

    Ashford, Kent, United Kingdom Continuity Of Care Services Full time

    Field Care Supervisor Role OverviewWe are seeking an experienced Complex Care Assistant to take on a Field Care Supervisor role within our East Kent team. As a Field Care Supervisor, you will play a crucial part in supporting our clients with complex needs, including tracheostomies, ventilators, gastrostomy tubes, and bowel management care.Key...

  • Field Care Supervisor

    2 weeks ago

    Ashford, United Kingdom Continuity Of Care Services Full time

    Position: Field Care Supervisor - Complex Care (Field 80%, Office 20%)Are you a Care Assistant with Complex experience looking to advance your career in healthcare?Location: to cover our care packages in the East Kent areaWe are looking for an enthusiastic Complex Care Supervisor to join our caring team covering the East Kent area. You will play a crucial...

  • Field Care Supervisor

    2 weeks ago

    ashford district, United Kingdom NursePlus Full time

    Field Care SupervisorLocation: AshfordJob Type: Permanent Full TimeSalary: £25,000 + Profit Share Bonus SchemeJob Ref: ASHFORD/FCS/99Nurseplus have an exciting opportunity for a Field Care Supervisor to join our homecare team based in Ashford. If you have some experience in community care work and are now looking for some supervision and management...

  • Field Care Supervisor

    1 week ago

    Ashford, Kent, United Kingdom NursePlus Full time €25,000

    Field Care Supervisor Location: Ashford Job Type: Permanent Full Time Salary: £25,000 + Profit Share Bonus Scheme Job Ref: ASHFORD/FCS/99 Nurseplus have an exciting opportunity for a Field Care Supervisor to join our homecare team based in Ashford. If you have some experience in community care work and are now looking for some supervision and...

  • Field Care Supervisor

    2 weeks ago

    Ashford, Kent, United Kingdom Nurse Plus Full time

    Field Care SupervisorLocation: AshfordJob Type: Permanent Full TimeSalary: £25,000 + Profit Share Bonus SchemeJob Ref: ASHFORD/FCS/99Nurseplus have an exciting opportunity for a Field Care Supervisor to join our homecare team based in Ashford. If you have some experience in community care work and are now looking for some supervision and management...

  • Field Care Supervisor

    1 month ago

    Ashford, United Kingdom Superior Healthcare Full time

    DescriptionJoin our dynamic complex care team as a Field Care Supervisor in Mid Kent!This role is perfect for you if you’re a Senior or Care Assistant with clinical experience looking to advance your career in healthcare, with a paid Level 3 Diploma in Health and Social Care and numerous progression opportunities.The salary is £31,500 per annum based on a...

  • Field Care Supervisor

    4 weeks ago

    Ashford, United Kingdom Nurse Plus Full time

    Job Title: Field Care SupervisorLocation: NationwideJob Type: Permanent Full TimeSalary: £24,000 - £25,000 + Profit Share Bonus SchemeJob Ref: ASHFORD/FCS/99Nurseplus is a national company with a network of branches across the UK. We are committed to supporting our workforce to ensure they have the right skills to do their job and enable them to develop...

  • Field Care Supervisor

    4 weeks ago

    Ashford, Kent, United Kingdom Nurseplus UK Ltd Full time

    About the Role:Nurseplus UK Ltd is seeking a skilled Field Care Supervisor to join our homecare team in Ashford. As a Field Care Supervisor, you will be responsible for ensuring our service users receive the care and support they expect and deserve. You will be working predominantly in the community, liaising with service users, conducting assessments,...

  • Field Care Supervisor

    4 weeks ago

    Ashford, Kent, United Kingdom Nurseplus Full time

    Nurseplus is seeking a Field Care Supervisor to lead our homecare team in ensuring our service users receive the care and support they expect. This role involves conducting assessments, writing care plans, and reviewing service delivery.Key Responsibilities:Lead a team of caregivers in providing high-quality care and support to service users.Conduct regular...

  • Complex Care Supervisor

    2 weeks ago

    Ashford, United Kingdom Continuity Of Care Services Full time

    Position: Complex Care Supervisor (Field 80%, Office 20%)Are you a Care Assistant with Complex experience looking to advance your career in healthcare?Location: to cover our care packages in the East Kent areaWe are looking for an enthusiastic Complex Care Supervisor to join our caring team covering the East Kent area. You will play a crucial role in...

  • Field Service Engineer

    2 weeks ago

    Ashford, United Kingdom CV-Library Full time

    Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Field Service Engineer you will respond to customer’s field repair and service requests diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a...

  • Care Services Manager

    4 weeks ago

    Ashford, Kent, United Kingdom Nurseplus UK Ltd Full time

    We are seeking a skilled Field Care Supervisor to join our team at Nurseplus UK Ltd. This role offers a unique opportunity for experienced community care professionals to take on a supervisory position and develop their skills further.The successful candidate will be responsible for ensuring our service users receive the highest standard of care and support....

  • Field Service Engineer

    1 week ago

    Ashford, United Kingdom Finning International Full time

    Company:Finning (UK) LtdNumber of Openings:1Worker Type:PermanentPosition Overview:As a Field Service Engineer you will respond to customer’s field repair and service requests diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time...

  • Healthcare Supervisor

    4 weeks ago

    Ashford, Kent, United Kingdom Superior Healthcare Full time

    Job Title: Field Care SupervisorSuperior Healthcare is seeking a skilled Field Care Supervisor to join our dynamic complex care team in Mid Kent. As a Field Care Supervisor, you will play a vital role in overseeing the care of clients with diverse complex care needs, including those requiring interventions like ventilation, gastrostomy, and bowel...

  • Healthcare Supervisor

    3 weeks ago

    Ashford, United Kingdom Continuity Of Care Services Full time

    Position: Healthcare SupervisorAre you a Care Assistant with Complex experience looking to advance your career in healthcare?Location: East KentWe are looking for an enthusiastic Complex Healthcare Supervisor to join our caring team covering the East Kent area. You will play a crucial role in supporting the growing demands of our specialised complex care...

  • Field Service Technician

    4 weeks ago

    Ashford, Kent, United Kingdom Finning International Full time

    Job Summary:As a Field Service Engineer at Finning (UK) Ltd, you will be responsible for responding to customer field repair and service requests, diagnosing issues, and providing comprehensive details to the customer and the company.Key Responsibilities:Diagnose and repair complex equipment issuesProvide excellent customer service and communicationWork...

  • Field Service Engineer

    2 weeks ago

    Ashford, Kent, United Kingdom Right Now Recruitment Full time

    Job Title: Field Service EngineerWe are seeking a skilled Field Service Engineer to join our team at Right Now Recruitment. As a Field Service Engineer, you will be responsible for carrying out remedial maintenance initiated by customer requests for service. You will also participate in machine installations and commissioning as required.Key...

  • Field Service Technician

    3 days ago

    Ashford, Kent, United Kingdom Finning Full time

    Job Title: Field Service EngineerJob Summary:Finning, a global leader in the plant and power generation industry, is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing expert technical support to our customers, ensuring their equipment is running at optimal levels, and...