Claims and Underwriting Manager

2 weeks ago

Bristol, United Kingdom HSBC Full time

Claims and underwriting Manager - Wealth and Personal Banking
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards thatwill take you further.

Wealth and Personal Banking is our global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millionsof customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts,credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support whenyou return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Claims and underwriting Manager.

This role is full time, based in central Bristol and offers flexible working patterns between Monday and Friday

In this role, you will:

- Manage a portfolio of open life insurance claims making practical, balanced decisions consistent with expected standards in the assessment and mitigation of risk.
- Ensure fair outcomes are delivered for customers, such that their experience is in line with the expectations we set, and HSBC brand values are maintained. Communication with customers must be transparent and clearly explain the outcome of an Underwritingor Claims decision.
- Develop a network of effective relationships with internal and external stakeholders throughout the underwriting and claims process, which enable engagement, productive collaboration, and execution at pace
- Ensure all Underwriting and Claims decisions are made within your own individual authority limits, reassurance treaty limits and comply with internal Group limits outlined in the UK Insurance risk mandate.
- Operate within a telephony based environment, handling inbound and making outbound calls

**Requirements**:
To be successful in this role you should meet the following requirements:

- A demonstrable and proven technical ability in underwriting and/or claim handling
- Have a passion for continuously delivering a superior customer experience.
- Demonstrate excellent communication skills which will enable you to engage in effective conversations with customers & to build strong professional rapport
- An ability to adhere to prescribed processes, showing resilience through a complex governance and matrix managed business
- Some experience of effective end to end complaints handling would be beneficial although not essential

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusiveand diverse environment.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

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