Account Research Specialist I

2 weeks ago


Coventry, United Kingdom Global Payments Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**Summary of This Role**:
**What Part Will You Play?**:

- Becomes familiar with client products and services while assisting with routine updates and documentation (e.g. name/address changes, returned mail, etc.) of cardholder/corporate accounts. Follows client policies and procedures to validate report disputes from appropriate credit bureau systems as directed.
- Becomes familiar and assists with determining/recognizing the basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution. Picks up, reviews, sorts, digitally scans, and distributes mail for appropriate action, as directed.
- Follows basic client standards/policies/procedures, regulations and Association (Visa, MasterCard, etc.) requirements as observed through training, reference material and various software tools to prevent violations and punitive financial action, as directed.

**What Are We Looking For in This Role?**:
**Minimum Qualifications**
- High School Diploma or Equivalent
- Typically No Relevant Experience Required

**Preferred Qualifications**
- None Identified

**What Are Our Desired Skills and Capabilities?**:

- Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
- Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
- Computer skills - Knowledge in applicable software, e.g. Lotus Notes, Global Payments Applications, onBase, Microsoft Office, Credit Bureau system, client websites, payment processing systems
- Communication skills - Frequent written and verbal communication with cardholders, clients and vendors (US Postal Service)
- Industry knowledge - Strong knowledge of government regulations, client policies and Association compliance

Global Payments Inc. is an equal opportunity employer.



  • Coventry, United Kingdom Greater Giving, Inc. Full time

    Summary of This Role Researches and responds to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and Association rules and regulations. Utilizes extensive knowledge of banking products and services to research, update and document cardholder accounts....


  • Coventry, United Kingdom Greater Giving, Inc. Full time

    Summary of This Role Responsible for research and resolution of customer charge backs. Requires detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate. Applies bank and card industry regulations and practices in resolving disputes. May also compile...

  • P2p Specialist

    7 days ago


    Coventry, United Kingdom Meggitt Full time

    **P2P Specialist**: - Requisition ID: 119024- Business Unit: Meggitt Aerospace Central (1428)- Location: Coventry, COV, United Kingdom, CV7 9JUWe are a global leader in the research, design, integration, manufacture, certification, and lifetime service of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, lubrication, and...


  • Coventry, United Kingdom SF Recruitment Full time

    I am currently recruiting for a Interim Management Accountant for an exciting 12 month fixed term contract role based in Coventry. This is an exciting opportunity for someone to join a growing established business. This role would be perfect for a part qualified/qualified accountant, but the client is also willing to consider Qualified By Experience...

  • Accounts Assistant

    3 days ago


    Coventry, United Kingdom SF Recruitment Full time

    SF Recruitment are looking for an enthusiastic, experienced & motivated Purchase Ledger Clerk to join our client based in Coventry on a full-time temporary to permanent basis. My client will offer flexible working hours and a Hybrid working model. This roleoffers a great benefits package with 25 Days Annual leave + Bank Holidays. I am looking for someone...

  • Reward Specialist

    3 days ago


    Coventry, United Kingdom The Future Works Full time

    We are excited to offer an opportunity for a Rewards Specialist for Coventry University Group, a global education group with a mission of Creating Better Futures. Working within the People Team's Centre of Expertise (CoE), you will support the team in providing specialist reward services both across the UK and internationally. As a Rewards Specialist in a...


  • Coventry, United Kingdom GROWTH HUB BUSINESS SOLUTIONS LTD Full time

    Job PurposeTo act as the account manager for clients of the Made Smarter project and working with a portfolio of clients that have engaged with the programme. The Made Smarter Digital Transformation Specialist will be the point of contact for Made Smarter clients and will manage the relationship between the business and all aspects of the programme as well...

  • Management Accountant

    3 weeks ago


    Coventry, United Kingdom SF Recruitment Full time

    I am currently recruiting for a Interim Management Accountant for an exciting 12 month fixed term contract role based in Coventry. This is an exciting opportunity for someone to join a growing established business. This role would be perfect for a part qualified/qualified accountant, but the client is also willing to consider Qualified By Experience...


  • Coventry, United Kingdom VRS-UK Full time

    We are looking for a regulatory affairs professional to join a chemical products manufacturing business. Key elements of the role include regulatory research and analysis, maintenance of key chemical regulatory documents, compilation of regulatory dossiers to support product approval globally and, authoring and maintenance of safety data sheets.This is a...


  • Coventry, United Kingdom VRS-UK Full time

    We are looking for a regulatory affairs professional to join a chemical products manufacturing business. Key elements of the role include regulatory research and analysis, maintenance of key chemical regulatory documents, compilation of regulatory dossiers to support product approval globally and, authoring and maintenance of safety data sheets. This is a...


  • Coventry, United Kingdom VRS-UK Full time

    We are looking for a regulatory affairs professional to join a chemical products manufacturing business. Key elements of the role include regulatory research and analysis, maintenance of key chemical regulatory documents, compilation of regulatory dossiers to support product approval globally and, authoring and maintenance of safety data sheets. This is a...

  • HR Specialist

    1 week ago


    Coventry, United Kingdom Owen Daniels Consultancy Full time

    Are you an experienced HR professional? Are you confident in Employee Relations? I want to talk to you!I am looking for an experienced HR professional to join my client on a 12-month FTC. My client is a leading Aerospace Manufacturing organisation and are looking for individuals who have experience managing a variety of absence, performance and conduct...


  • Coventry, United Kingdom Armstrong Knight Full time

    Assisting the Partners and senior staff in dealing with a wide range of clients Undertaking bookkeeping duties and preparing VAT returns Assisting with or the preparation and audit of accounts and tax compliance for sole traders - partnerships - Limited Companies in accordance with pre-assigned instructions from client records Providing a fast and...


  • Coventry, United Kingdom CONTECHS Full time

    Position: Supply Chain Planning Specialist Professional Services Position Type: 12 month rolling contract. I am currently recruiting on behalf of a Luxury Automotive OEM who are seeking a Supply Chain Planning Specialist to join their team. As a Supply Chain Planning Specialist, your main responsibilities are: The Trading Division Imports function...


  • Coventry, United Kingdom Sumitomo Electric Full time

    Position: Supply Chain Planning Specialist Professional Services Position Type: 12 month rolling contract. I am currently recruiting on behalf of a Luxury Automotive OEM who are seeking a Supply Chain Planning Specialist to join their team. As a Supply Chain Planning Specialist, your main responsibilities are: The Trading Division Imports function...

  • Research Assistant

    1 week ago


    Coventry, United Kingdom Coventry and Warwickshire Partnership Trust Full time

    Job summary We are looking for an enthusiastic and motivated person to work within the Research & Innovation Department to support the Sleeping Better Study: a randomised controlled trial testing the effects of treating sleep difficulties in patients at ultra-high risk of psychosis and patients diagnosed with non-affective psychosis. Main duties...


  • Coventry, United Kingdom Bennett and Game Recruitment LTD Full time

    Semi Senior Accountant Position in a forward thinking, medium sized practices, with 3 different offices, this role is based in Coventry. They have one major focus, and that is helping clients be everything they want to be. They are looking for an ambitious individual with previous accountancy practice experience, and AAT Level 3 or more qualified. Semi...


  • Coventry, United Kingdom VRS-UK Full time

    We are looking for a regulatory affairs professional to join a chemical products manufacturing business. Key elements of the role include regulatory research and analysis, maintenance of key chemical regulatory documents, compilation of regulatory dossiers to support product approval globally and, authoring and maintenance of safety data sheets. This is a...


  • Coventry, United Kingdom VRS Regulatory Full time

    An opportunity for a regulatory affairs professional to join a chemical products manufacturing business. Key elements of the role include: Regulatory research and analysis Maintenance of key chemical regulatory documents Compilation of regulatory dossiers to support product approval globally Authoring and maintenance of safety data sheets. This is a...


  • Coventry, United Kingdom VRS Regulatory Full time

    An opportunity for a regulatory affairs professional to join a chemical products manufacturing business. Key elements of the role include:Regulatory research and analysisMaintenance of key chemical regulatory documentsCompilation of regulatory dossiers to support product approval globallyAuthoring and maintenance of safety data sheets.This is a challenging...