Casework Coordinator

**Casework Coordinator**

**Wrexham**

**£24,353 Per Annum based on 35 hours per week**

**Fixed Term**

**Are you ready to make meaningful change?**

Join the inspiring Refugee Support and Restoring Family Links team, where you'll take on an instrumental role as the Casework Coordinator. In this dynamic position, you'll be the driving force behind creating, coordinating, and delivering vital support to asylum seekers, refugees, and vulnerable migrants in North Wales.

You'll be the link for refugee families arriving through Refugee Family Reunion, providing them with comprehensive and compassionate post-arrival support. Your days will be filled with a diverse range of tasks aimed at not just maintaining, but enhancing and promoting our services.

This is a chance to be part of something that truly matters. If you are driven by a genuine desire to make a lasting impact and create a better future for vulnerable refugees, asylum seekers and migrants. We invite you to embrace this incredible opportunity. Let's create a brighter and more inclusive future for all.

**What will a day in the life of a casework coordinator entail?**

You will join our Destitution, Asylum Support and Protection Service (DASPS), who are part of our Wales Refugee Services and Restoring Family Links Team and the UK RSRFL Directorate.

You'll collaborate closely with the Project Coordinator, assisting with group activities and casework throughout Wales. As a part of the team, your mission will be to address the needs of asylum seekers, refugees, and vulnerable migrants. This involves connecting them to vital statutory and local support, such as destitution prevention, access to Asylum Support, and protection guidance. You'll also play a crucial role in supporting those with complex needs and uncertain immigration statuses.

**To be a successful casework coordinator you’ll need**:

- Organisational and time management skills - planning, managing, monitoring and prioritising workload
- Excellent verbal and written communication skills, including the ability to communicate effectively with people whose first language is not English directly and through interpreters
- Ability to provide sensitive, safe, and empowering support to distressed people
- in vulnerable situations
- Ability to analyse complex information and make appropriate decisions about
- action and dissemination
- Ability to effectively advocate on behalf of clients to realise their rights and entitlements upholding a professional polite persistence
- Understanding of issues relating to asylum seekers, refugees and other vulnerable migrants
- Experience of delivering casework with vulnerable clients and cross-agency partnership working

**In return for your dedication and expertise, you’ll get**:

- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Assistance: Access to mental health and wellbeing assistance.
- Team Working: Support our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
- At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the advocacy of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network._