Service Readiness Consultant

3 weeks ago


London, United Kingdom Hays Specialist Recruitment Limited Full time

Service Readiness Consultant - 6 Month Contract OUTSIDE IR35 - GDS Service Delivery Cycle
**Your new company**
A leading professional services company who operate globally, with a different approach to delivering critical projects, are looking for an experienced Service Readiness Consultant to join the consultancy.
**Your new role**
The consultancy are working with a large, central government organisation in London to modify existing services within the service management environment, in a large, UK wide Programme.
You will assess readiness and progress through service transition activities across the critical domains of Process, Culture, Governance, and Risk.
Key responsibilities will include:

- Planning and scheduling Transition of services to align with the agreed Service Gate requirements and delivery milestones
- Producing Service Readiness criteria throughout the project delivery lifecycle, covering entry, warranty and exit criteria.
- Producing/Supporting production of agreed transition artefact for the Service Readiness Gates.
- Providing Project Managers with Service Transition guidance on planning for Service Readiness.
- Identifying, reviewing and mitigating risks to Service through the lifecycle, ensuring escalation where appropriate.
- Building the Service Operations Guide and supporting documentation, such as knowledge articles.

**What you'll need to succeed**
You will be able to demonstrate your understanding of service offering and non-functional requirements during the Design phase, and will be capable of designing services support models.
Essential experience includes:

- Documenting approvals for design artefacts
- Producing Service Design Packages which align to Government Service Design Standards and ITIL
- Designing Service Transition guidance for both technical and non-technical colleagues
- Successfully contributing to Change Management frameworks - identifying risks and recommendations to change management.

**What you need to know**
To join the consultancy, you must hold (or be able to pass) a Basic DBS, and you must pass a Credit Check.



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