Completions Officer Bridging

1 month ago

London, United Kingdom Shawbrook Bank Full time

Customer Service & Experience

London, England, GB

Posted on May 9, 2024

**The Opportunity**:
**Office locations: Manchester, Glasgow, Brentwood or London.**

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent.If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

- Want to be part of a bank built for the dynamics of the modern world
- Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
- Enjoy finding new and better ways to solve complexity and make things happen
- Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
- Care about society and the environment and want to be part of a business that cares too
- Want to continue to grow professionally and be the best version of yourself

**The Role & Responsibilities**:

- To actively manage a pipeline of cases in support of your dedicated Underwriter and team and provide overflow support to the Administration Team as and when required by management.
- To provide accurate instructions to our panel solicitor firms, ensuring they are furnished with all information such as title insurance requirements, title plan needs, independent legal advice and any other specific instructions to enable cases to complete promptly.
- To be the main point of contact for brokers and solicitors during the legal process, building excellent relationships with these third parties. Regularly updating and chasing where required to ensure the end customer receives the best customer service and outcomes possible.
- To review legal correspondence received from our solicitors, providing responses where possible and referring to Underwriters for any credit decision.
- To liaise with surveyors to obtain any required information during the legal process.
- To meet defined service level agreements across all tasks and post received by the Bank.
- To verify that all KYC and AML requirements have been met, along with checking all other documentation received post sanction to ensure they meet the Bank’s lending requirements prior to completion.
- To ensure data held on the origination system is of the highest quality to enable future accurate management information and customer contact can be maintained.
- To manage the customer contact at the designated points in the process such as “speak withs,” ensuring all calls are handled professionally.
- To endeavor to meet customers’ expectations of completion, requesting funds through the required mechanism from finance and releasing funds promptly once all outstanding needs have been met.
- Able to commute reliably to office base as well as accommodate home working as required.
- Able to work extended hours on occasions if and when required

**The Person**:

- Experience of the mortgage sector, from within an administrative function
- An understanding of legal conveyancing is desirable (dependent on banding applied for)
- Computer literate (good knowledge of MS Office suite - Excel, Word, PowerPoint)
- Knowledge of TCF
- Good knowledge of compliance procedures within the banking industry is desirable
- Adaptable & flexible
- Excellent verbal and written communication skills
- Ability to work on own and as part of a team.
- Excellent planning and organisational skills
- Enthusiastic “can do” attitude
- Able to work under pressure and to tight deadlines
- Accuracy & attention to detail
- Professional, well presented
- Establishes effective working relationships at all levels
- Customer-focused approach
- Proactive & Self Driven

**Reward**:
Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to giv

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