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Service Delivery Advisor
4 months ago
**Job Role**: Customer Service Consultant - Full time/Part time
**Function**: Business Banking
**Location**: Edinburgh - Hybrid working (2 days per week in office)
**Salary**: £24,307 (£22,300 plus cash allowance of £2,007) plus excellent benefits
**Closing Date**: 8 December 2023
At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
How you’ll make a difference
You will be passionate about providing brilliant customer service and helping local businesses to thrive. You will have a talent for talking to people and a flair for understanding what they need, identifying the best way to support them.
You will work up to 35 hours per week between 8am and 6pm Monday to Friday and between 9am and 2pm on Saturdays. Your shifts may vary week on week, we’ll ensure you know your shift pattern at least 4 weeks in advance. You’ll also be required to work 1 in 4 Saturdays and some bank holidays.
You’ll be able to travel to our Edinburgh office for induction training for the first 4 weeks in the role. Then you’ll have the flexibility to work from home remotely as well as working in the office.
What you’ll bring
A first-class customer experience on every call by building a great relationship and adding that human touch to every conversation.
Support for our business banking customers when they call by providing prompt help and expert advice.
The ambition and drive to develop a fulfilling career with TSB.
Enthusiasm to embrace our TSB behaviours.
Be passionate about delivering the TSB strategy through great service and responsible decision making to do the right thing for the customer every time.
What we offer in return
Annual award (5% on target) based on company performance.
Extra 9% of your salary (£2,007) to spend on flexible benefits (dental plan, cycle 2 work, buying extra holidays, etc.) or to take as cash in your pay.
Fantastic company pension - TSB contributing up to 13%.
25 days holidays (plus bank holidays)
Private Healthcare.
So, if this sounds up your street, come join our team, we make things happen
We are TSB. Life Made More
LI-KS1
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone, Every day.
Did our job advert catch you eye, but you don't meet all the requirements? Don't let that put you off. If you meet some of the requirements and have an open curious mindset, we'd love to hear from you.
