IT Manager

4 weeks ago

London, United Kingdom FashionJobs Full time

INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberrysince it was founded in 1856 and is central to how we operate as a company today.We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful,values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.JOB PURPOSE Founded in 1856, Burberry today remainsquintessentially British, with outerwear at its core.Digital luxury positioning and intensive focus on design innovation, quality and heritage icons ensure continued brand purity and relevance globally across genders and generations. Burberry believes thatin order to be a great brand it must also be a great company and constantly leverages the energy of its compassionate and creative thinking culture to continually innovate and drive the brand forward. Headquartered in London, Burberry is a design, marketingand retail led business with a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies.The Commercial IT Service Delivery Manager for Corporate, will deliver an luxury Support experience for EUC technologyin our offices and supply chain sites globally.Key to this role is delivering service improvement roadmap improve the service, working with specialsts within the team, 3rd party support provider and internal IT Teams.RESPONSIBILITIES - Delivery of a continuousservice improvement roadmap
- Delivering an luxury customer experience for our Offices as recognised by our office users
- Responsible for coaching, developing and managing team of Commerical IT Specialists
- Spend time on our offices and engage withour user base/key stakeholders
- Engage with 3rd party support provide to improve service
- Build relationships across IT service leads
- Oversee that Demand activities are supported via the right support models PERSONAL PROFILE - Thinks customer and Possessesa customer-first mentality
- Great communication skills with users, internal team and 3rd parties
- Good negotiation skills
- Able to review data an understand patterns
- To take complex technical challenges and come up with a solution
- Industryrecognised certification preferable (Windows / Mac)
- Great understanding for Commercial IT technology, from End User Devices through to backend infrastructure.- Good knowledge of ITIL Service Delivery Processes (preferably with formal certification)-Strong verbal and written skills
- Ability to effectively present to an audience and convey required conceptsExperience Level - Customer Service - 5+ years of experience
- EUC Support experienceWindows/Mac Support - 5+ years of experience
- Retail /Luxury fashion - 3+ years of experience
- ITIL Service Delivery - 3+ years of experience

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