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Floor Supervisor

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Norwich, United Kingdom Estabulo Rodizio Bar & Grill Full time

At Estabulo we prepare all of our dishes in an authentic manner to give you the true taste of Brazilian Rodizio. Estabulo honours the Brazilian Gaucho’s traditional method of cooking, this involves taking the most delicious and flavoursome cuts of meat, which are then skewered and cooked slowly on open flames.

This method of cooking also means that all the meat is served fresh to the customers table, straight from the grill. Our unlimited dining concept sees customers enjoy as much meat, fresh salads and sides as they like, at a set price. As well as our main menus, we also have a selection of Vegetarian, Halal and Fish dishes on offer.

Estabulo’s beautiful restaurant interior, and dedicated bar area which serves an array of gorgeous cocktails, makes it the perfect place to dine with friends, family or for a romantic date night. We are looking to recruit a **Floor Supervisor** to join our friendly team in Norwich.

This is an excellent opportunity for a motivated, enthusiastic person who has a real passion for customer service.

**Job Purpose**:
As a Floor Supervisor, you will assist the shift manager, making sure that all restaurant operations run smoothly, including overseeing the activities of restaurant staff, expediting food orders as needed, and maintaining good working relationships with suppliers. You will assist the shift manager with all health and safety aspects of the restaurant.

Ultimately, you will ensure that our amazing customers are provided with excellent, quality food and beverages, and fast, friendly service.

**Key Responsibilities**
- Assist shift manager with the oversite of all front and back of house restaurant operations
- Providing excellent customer service, communicating with customers to ensure they are having an enjoyable dining experience and resolve any complaints/issues they may have in the correct manner
- Leading by example
- Working with food and drink suppliers
- Ensuring all food safety procedures are strictly followed according to sanitary regulations
- Following all company policy and procedures regarding dealing with cash, equipment and property
- Cleaning the kitchen and restaurant according to regulatory guidelines
- Maintaining safe working conditions
- Assist shift manager with auditing inventory levels to ensure product availability, and ordering products as necessary
- Working closely with shift manager to meet revenue objectives
- Implementing appropriate strategies to resolve adverse trends and improve sales
- Assist shift manager with the overall health and safety of the restaurant

**Essential skills and experience**
- Ability to remain calm under pressure
- Should be dependable and reliable
- Business management skills
- Exceptional organisational and leadership skills
- Knowledge of food production
- Ability to work well with others with excellent interpersonal and communications skills
- Knowledge of computers and industry technology
- Ability to work flexible hours, including nights and weekends
- Basic understanding of food preparation

**Reports to**: Shift Manager

**Contract Type**: Zero-hour contract

**Job Type**: Zero hours contract

**Salary**: £11.50 per hour

**Benefits**:

- Discounted or free food
- Employee discount

Schedule:

- Day shift
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person