First Line Support

2 weeks ago


Leatherhead, United Kingdom E Personnel Recruitment Full time

**Super opportunity & company-You will be based in the office every day in Leatherhead**

**Key duties**
- Be the point of contact for all incoming support tickets
- Respond to all telephone calls in a timely and professional manner.
- Log and manage all reactive service calls onto the service management system, ensuring that any relevant information is obtained and recorded
- Perform ticket triage to perform a first time fix.
- Continually improve our service levels by reducing repeat tickets
- Passing assessed tickets through to appropriate 2nd level support function(s).
- Meet personal and team productivity and quality targets in line with client specific contract.
- Establish and maintain high levels of process documentation relevant to the role.
- Create and maintain strong customer relationships.

**Knowledge & Skills required**

**Technical Skills**
- Working Knowledge of OS level support (server and desktop)
- Working Knowledge of Office 365 - SharePoint, Teams
- Understanding of Intune/Autopilot
- Knowledge of M365 tools
- Working Knowledge of Office Applications (i.e. Word/Excel/PowerPoint/Outlook)
- Understanding telephony

Lovely office, team and company

Please note: The job title shown above may be different to local job titles used in the client’s business and issued on their contract of employment.



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