Office Concierge

**Company Description**

Oakleafe Claims has been helping people and businesses with insurance claims since the Second World War. As loss assessors, we only represent the policyholder and have extensive experience in all manner of claims and values. Our mandate is to ensure the policyholder receives their full entitlement. With an impressive list of clients, our approach is highly respected by policyholders, insurers, loss adjusters, brokers, and managing agents. Oakleafe Claims are in the 8th generation of family ownership and have had been involved in Insurance Claims since World War 2.

We are extremely well regarded across the industry as Claims Specialists and retain an enormous amount of experience in all manner of different types of claims. We have a proven track record with a long list of clients who have been successfully assisted with their claims. Our results speak for themselves, and we have built up a reputation for being the first port of call for anyone who needs to make an Insurance Claim in their home or business. Our approach is highly respected by both Domestic & Commercial Policy Holders, Insurers, Estate & Managing Agents, Loss Adjusters and Brokers

**Role Description**

Oakleafe are looking to recruit an office concierge to join our Midlands office based in Stoke-On-Trent. This is a full-time on-site role as an Office Concierge in Stoke-on-Trent. As an Office Concierge, you will be responsible for maintaining a clean, organized, and well-stocked office space. You will also be responsible for providing excellent hospitality and service to employees and visitors. You will be expected to handle incoming calls and greet visitors, monitor, and maintain office supplies and inventory. You would be expected to assist with claim related enquires and look to provide a high standard of customer service. with claim related tasks and administration along with office duties.

**Qualifications**
- Excellent communication and problem-solving skills
- Strong attention to detail and organization
- Excellent interpersonal skills and ability to build relationships with people at all levels of the organization.
- Strong organisation skills
- Experience in keeping an office running effectively.
- Experience with Microsoft Office Suite and other office software
- Experience with office telephone and online platforms
- High school diploma or equivalent required; post-secondary education in hospitality or office management is preferred.
- Excellent telephone manner
- Experienced customer service skills & client management
- Claims handling experience (not essential as training can be provided)

**Responsibilities include**:

- Welcoming clients and visitors to the office in a professional and friendly manner
- Distributing and sending post
- Making first contact with claimants and brokers/agents to discuss the claim as required
- Manage client instructions using good interpersonal skills and creating good client relationships built around trust, respect, and speedy resolution of assignments
- Assist where required in the making of appointments and diary management -coordinate the instruction of emergency work as required
- Assisting with small administration tasks which are required and updating internal claim systems.
- Checking of post and monitoring the mailbox’s
- Respond to telephone queries within agreed service criteria
- Keeping the office efficient and well stocked
- Keeping a safe and tidy work environment
- Conducting claim and office administration duties
- Able to demonstrate knowledge and/or awareness of FCA procedures and the TCF initiative
- Record, monitor and update all internal and external client systems
- Request reports from specialist third parties, such as building surveyors

**Desired skills**
- Computer and data entry skills (Word & Excel)
- Good organisation and time management skills with the ability to meet deadlines
- Excellent communication interpersonal skills
- Excellent customer service skills
- Previous administrative/claims handling support experience is desirable but not essential
- Personal qualities & Skills
- Excellent communication interpersonal skills
- Excellent customer service skills with a willingness to go the extra mile
- Excellent oral and written communication skills;
- a good standard of numeracy & IT skills;
- diplomacy, negotiation and influencing skills;
- the ability to work under pressure and to strict deadlines;
- strong commercial awareness;
- decision-making skills;
- integrity, empathy and judgement;
**Qualifications**

Understanding of the industry is preferred so you have a good understanding of the insurance claim sector.

**Salary**: £19,000.00-£21,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Stoke-On-Trent: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experi