Customer Service Advisor
4 weeks ago
**Speedy Freight** are a successful National organisation providing logistics solutions. Part of one of the UK’s leading supply chain, transport and logistics businesses truly offering end-to-end supply chain solutions. **Speedy Freight** provides dedicated, same day transport solutions to local businesses. We specialise in delivering time sensitive shipments from commercial businesses throughout the UK and Europe.
Our mission is **‘To be the first choice to deliver every single time. To always be there for our customers and our team’**
Our Customer Service Advisors are an integral part of our business as they assist and manage new bookings in line with company procedures.
**Responsibilities & Objectives**
- To effectively negotiate prices with customers.
- Receive orders over the telephone and input into the company computer systems.
- Schedule appointments for sales staff to meet prospective customers.
- Constantly communicate with Customer Services and the New Business Managers to ensure KPI targets achieved and maintained.
- To work to deadlines and work independently when required.
- Communicate effectively and professionally with all levels of staff and clients. Flexible approach required to cover on-call rota system.
- Generate own leads through research and build a pipeline of potential new business utilising the company CRM program.
- To contact businesses by telephone to promote product/services. Solicit orders accordingly. Deliver an adapted sales pitch as per customer to meet specific needs and overcome any objections.
**Qualifications**
- IT Literate including Microsoft, word, excel and outlook.
- Written, oral English and Mathematics to GCSE standard
- Excel / PowerPoint presentations skills.
**Experience**
- Recent experience in a similar role
- Strong customer service ethic with negotiation and telesales skills
- Excellent verbal and written communication skills
- Articulate with a confident phone manner
- Good organisation skills with the ability to multitask and prioritise workload
- Ability to source own leads through research
**Job Types**: Full-time, Permanent
Pay: £21,000.00-£22,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: Northampton CSA
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