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Support Advisor

4 months ago

East Midlands, United Kingdom Post Office Ltd Full time

**Summary**:
**Salary: Starting from £23,728.02 per year**
**Grade: PO**
**Reporting Line: Team Manager - Reconciliation**
**Contract Type: Permanent**
**Location: Chesterfield/Hybrid**

**What to expect**:
Here at the Post Office we’re steeped in tradition, but we’re going places. We’ve been the anchor of UK communities for centuries and that isn’t going to change any time soon. We are Everybody’s Business.

As a Support Advisor within our Reconciliation team, you will play a vital role in the service we provide our Postmasters. You will be responsible for identifying where transaction corrections are required to support branches in maintaining accurate accounts. You will be an expert in the Post Office products you monitor as you will be dealing with multiple cases at any one time.

You will become an expert in Post Office branch operations and know how to help Postmasters and branches resolve their issues. You will also complete administrative activities to ensure that issues captured in first line support are effectively managed and resolved for Postmasters and branches.

Our Support Advisors have the opportunity to build meaningful relationships and create positive change for Postmasters and the wider business. Due to the expertise you will develop in the role our Support Advisors have genuine career development opportunities due to their extensive knowledge of the business so this really is a great role for someone looking for a career.

**What we can do for you**:
Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:

- 25 days annual leave that increases with tenure
- Generous pension contribution
- Access to Benenden Healthcare
- Life assurance
- Income protection after 12 months service
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever-evolving learning and development opportunities

**What you'll need to succeed**:

- Someone with a passion for Customer Service with a great telephone manner
- IT literacy, ideally with Microsoft packages
- A strong administration background

**About Post Office**:
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide - more than all of the UK’s banks and building societies put together.

We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.

**Our Ways of Working** underpin everything we do, they are the “How” of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.

By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short**:Working in partnership**, as **one team**, we **deliver **amazing results

**The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job.