Telephone Agent

rapidlyfinancialservicesopportunities

Fridayyourdayweek
- Acting as first point of contact for customers in arrears, holding conversations to understand the root causes of financial difficulty
- Negotiating affordable and sustainable payment plans, taking into account customers personal circumstances
- Signposting customers to free and independent money advice organisations, or internal support services for assistance on resolving indebtedness or personal difficulty
- Operating in compliance with FCA conduct rules and broader regulations including the Data Protection Act
- Demonstrating our ‘customer first’ approach by taking ownership and finding the right customer outcome, first time
- Embracing your own personal development plan, being responsive to coaching and feedback to broaden your skills
- Continuously training and upskilling to understand the end-to-end litigation process, providing clear and concise next steps for our customers
- Exceptional listening skills
- Negotiating and influencing skills
- High levels of emotional intelligence
- Good technical knowledge, PC literate and a good multi-tasker
- A positive, forward-thinking attitude
- Good attention to detail
- Inbound or outbound contact centre experience is desired
- Experience of working in a regulated/FCA/SRA environment is desired

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- customer service: 1 year (required)

Work Location: In person